Lufthansa’s Economy cabin seating is designed with seat cushions of over 15 inches on long-haul flights with a seat pitch of 31-32 inches, and adjustable headrests for comfort. Seatback entertainment is available with a huge selection of latest blockbusters, classic films, TV, games and music to pass the time on long haul flights. On medium-haul flights, the entertainment menu is available via the Lufthansa app accessible on each passenger’s smartphone, tablet or laptop. Snacks or hot meals are served depending on the length of the flight, along with a movie snack and a range of complimentary alcoholic and non-alcoholic beverages.
Available on selected flights from December 2014, Lufthansa’s Premium Economy Class delivers many of the perks of the Business Class experience at prices closer to Economy rates. The newly equipped Premium Economy cabins promise more personal space, with a 38-inch seat pitch and wide seats with adjustable backrest and footrest. The extensive in-flight entertainment program can be enjoyed on larger 10-11 inch personal seatback screens. The on-board dining experience starts with a welcome drink, followed by a Premium Economy multi-course hot meal menu served on china crockery. Additional features of Premium Economy include an additional baggage allowance of 2 bags weighing up to 23kg, and access to many of the Lufthansa Business Class Lounges for a fee.
Business Class travellers with Lufthansa can relax in style before their flight, with complimentary access to the Lufthansa Business Lounge. The superior experience continues on-board, with wide seats that recline into almost 2-metre long flatbeds for a restful journey on all long-haul flights. On-demand entertainment is available via large personal screens, with a large menu of blockbuster movies, classic films, TV, games and music. Each seat is fitted with an AC power socket, with WiFi available on many flights. Culinary delights are served up from a restaurant-style menu of Bavarian and international choices, served up alongside tempting deserts and fine wines and other alcoholic and non-alcoholic beverages.
Nowhere is Lufthansa’s motto “Nonstop you” more apparent than in First Class. The award-winning First Class experience is a cut above, with the whole travel process made straightforward and relaxing from start to finish. Greeted by a personal assistant at the airport, you’ll be shown to the exclusive surroundings of the First Class Lounge, before being transferred to your flight via limo. On-board, remote controlled ergonomic seats transform into 2-metre long flatbed at the push of a button for superior comfort and rest. Cabin crew also provide a mattress topper, pillows and a doona for each passenger to ensure a restful sleep. Lufthansa’s First Class dining menu is created through collaboration with premium hotels and top chefs, to produce a selection of delicious and healthy regional dishes. First Class passengers will also enjoy an extensive wine list designed by an award-wining world-class sommelier. An amenities kit with exclusive toiletries is available to ensure First Class passengers arrive feeling refreshed.
Economy and Premium Economy passengers can travel with one piece of carry-on luggage, weighing up to 8kg. Business and First Class passengers’ carry-on allowance is increased to 2 pieces of luggage with a maximum weight of 8kg each. Dimensions for all hand luggage bags must not exceed 55 x 40 x 23 cm. Reasonably sized personal items such as a small handbag or laptop bag may also be taken on-board in addition to the set carry-on allowance.
Lufthansa allows an Economy checked baggage allowance of 23kg, increasing to 2 pieces with a maximum weight of 23kg each for Premium Economy passengers. Business Class passengers enjoy a generous weight allowance of 2 pieces of checked baggage weighing up to 32kg each, while First Class passengers may bring 3 pieces at 32 kg each. Baggage that exceeds the set allowance will be subject to excess baggage fees, and no single piece of luggage may weigh more than 32kg. Additional baggage allowance may be available to eligible members of Lufthansa’s Miles & More Rewards program.
Take one empty suitcase with you as part of your checked baggage so you can shop until you drop!
Sporting equipment may travel as part of a passenger’s regular baggage allowance. Any sporting or bulky equipment must be registered with Lufthansa up to 24 hours prior to travel. If sports baggage exceeds 32kg, it must be transported as freight with cargo fees applied. Sporting equipment that exceeds the free baggage allowance but not the weight, is subject to a set fee.
To pack a bike in a bike box: turn the handlebars in and secure to the frame, remove pedals and front wheel if possible, lower or remove seat post and deflate tyres.
Infants under 2 years of age travelling in parents’ laps are entitled to one 23kg piece of checked luggage regardless of travel class. Each infant may also bring a stroller and authorised child restraint seat.
Bassinets are available on all long haul international flights and the flight crew can help wash and heat up bottles.
Restricted or Dangerous Goods
For safety reasons certain items are not allowed to travel anywhere on Lufthansa flights. These include security cases with built in alarms, explosives, pressurised gas containers, flammable liquids, items that ignite easily such as matches, oxidising substances, poisonous and infectious substances, radioactive materials, corrosives, strong magnets, petrol operated equipment and electro-weapons. Other weapons such as firearms may be transported with prior consent by the airline, and weapons and ammunition must be packed in separate boxes or bags. Carry-on luggage is subject to regulations limiting the amount of liquids, gels and pastes that may be taken on a flight. All products must be in containers of 100ml or less, transported in a transparent, resealable bag, with an allowance of one bag per traveller. Other items banned from hand luggage include weapons and replica weapons, and pointed blunt or sharp instruments.
If in doubt, leave it out. Even if you accidentally take a dangerous good on board an aircraft you can be fined and penalised.
Check in for your Lufthansa flight online from your laptop or smartphone, head to the airport and check in at a self-serve kiosk, or head directly to the check-in counter if you require assistance.
Check-in quickly and easily from the comfort of your home or hotel up to 23 hours prior to travel. Online check-in allows passengers to select their preferred seat and print a boarding pass, avoiding lengthy airport queues. Any checked baggage can be dropped at the designated baggage counter once you arrive at the airport.
Check-in on the go from your mobile device from 23 hours prior to scheduled departure. An innovative ‘mobile’ boarding code will be sent directly to your phone, which will be scanned by a Lufthansa rep at the airport.
Self-check-in machines allow travellers to scan their travel documents, register checked baggage, select seating and print a boarding pass. The machine will advise the baggage counter drop number, where a Lufthansa rep will tag your bags and take them from you.
Lufthansa does not allow counter check-in for Economy class passengers, except where additional assistance is required.
International Check-in Guide
Be at the airport at least
prior to scheduled departure time
At the airport
Lufthansa Airport Lounges
Lufthansa has a range of Airport Lounges at their home base of Frankfurt Airport, with access dependant on type of ticket a passenger is travelling on, or status level of Miles & More loyalty program. The First Class Lounge is the epitome of luxury, offering a peaceful sanctuary in the busy airport where First Class and HON Circle guests can enjoy five-star dining, private business units to work, and luxury bathing facilities. Lufthansa First Class Lounges are also available at Munich, Zurich, Geneva, Dusseldorf and New York.
The Senator Lounge is another of Lufthansa's Airport Lounges, available for First Class passengers on Lufthansa or another Star Alliance flight, as well as HON Circle, Senator and Gold members of Lufthansa's Miles & More loyalty program.
Lufthansa's Business Lounges can be accessed by First Class Lufthansa and Star Alliance First Class passengers, Hon Circle, Senator, Gold and Frequent Traveller Miles & More members, Business Class and Premium Economy passengers. Lufthansa also operates a Welcome Lounge with hot showers, an ironing service and a delicious breakfast buffet, for First and Business Class passengers and eligible Miles & More members arriving into Frankfurt. The airline also has arrangements for eligible passengers to access Star Alliance lounges globally.
Lufthansa’s Miles & More Rewards program allows members to earn Miles every time they fly, and redeem them on award flights, upgrades, or use them to purchase products and experiences from over 300 partner companies. Registration is free, and members can earn status privileges and advance upwards to higher status levels to receive additional benefits.
Any traveller registered to the program becomes a permanent ‘Member’ with acquisition of a single Mile. Any miles earned are valid for 36 months.
When a Member accrues 35,000 Miles in a calendar year, they progress to Frequent Traveller status. Frequent Traveller holders earn 25% more award, status and HON Circle Miles, and enjoy additional baggage allowance depending on destination. Additional perks include Business Class check-in and access to the Business Lounge. Once Members have obtained Frequent Traveller status there is no expiry date on mileage accrued.
Frequent Travellers who acquire 100,000 Miles or more in a calendar year are eligible for Senator Status. Senators are entitled to extra status rewards including two upgrade vouchers per year, First Class check-in, and priority baggage handling. Senator travellers can take an extra 20kg baggage allowance plus a Golf Bag for free. Complimentary access to the Senator and Star Gold Airport Lounges is available for all Senator members.
HON Circle Member
Anyone earning 600,000 Miles in a 2-year consecutive period earns HON Circle Member status. Six complimentary upgrade vouchers are available to HON Circle Members, along with highest waitlist priority, First Class Lounge and First Class terminal access, and personal assistance at the airport.