Captain’s Pack can be purchased in-store or over-the-phone:

For Captain’s Packs purchased in-store or over-the-phone, your Captain's Pack must be booked and paid for in full at the time of paying your initial deposit for your Captain’s Pack fare or holiday. Captain's Packs cannot be added to a booking and you cannot upgrade to a different Captain’s Pack after you have paid your deposit or once your fare or holiday has been ticketed.

The Terms and Conditions set out on this webpage apply to all in-store and over-the-phone purchases of Captain’s Packs. There are 3 levels of Captain’s Pack, Essentials, Value and Plus and different features apply, please see below for details. Your Captain’s Pack only applies to the booking with which it was purchased and cannot be used for any other booking you may have with us. Each Captain’s Pack is per person and cannot be used by any other person on your booking. The Captain’s Pack is non-refundable should you cancel the booking or should we need to cancel the booking with which it was purchased.

1. Waive Flight Centre’s Change Fees

If you purchase a Captain’s Pack Essentials, Value or Plus , and wish to make a change to your booking, we will waive Flight Centre’s change fee up to £75 per person which can only be redeemed once.
You will still need to pay any additional travel service provider change or cancellation fees that may apply.

 

2. Waive Flight Centre’s Cancellation Fees

If you purchase a Captain’s Pack Value or Plus , we will wave Flight Centre’s cancellation fee up to £125 per person which can only be redeemed once.  This feature is not available with a Captain’s Pack Essentials.  If you cancel after the date we have notified you that your final balance is due the cancellation fee is not waived with any Captain’s Pack.
Irrespective of whether you have purchased a Captain’s Pack, you will still need to pay any additional travel service provider cancellation fees that may apply which can be up to 100% of the cost of the booking, regardless of whether travel has commenced.

 

3. Lost Baggage Tracking Service
All Captain’s Packs have this feature which is a Lost Baggage Service operated by Blue Ribbon Bags (BRB). This applies to checked bags only. If your bag does not arrive at your destination when you do and is not at that original destination airport within 96 hours of the arrival of your flight, you will receive compensation of £250 (per bag) if you have a Captain’s Pack Essentials £380 (per bag) if you have a Captain’s Pack Value or £500 (per bag) if you have a Captain’s Pack Plus.. There is a limit of 2 bags per claim. 
After reporting your missing bag to the airline, you must also report your missing bag to BRB within 24 hours of that flight landing and include the unique identifier for their airline lost luggage claim (often called a file locator, reference or tracking number. To file a new Mishandled Baggage Report use call +44800 279 6221 (toll free), or online at https://flightcentre.blueribbonbags.com 24 hours a day, 7 days a week. Please have your FC Booking Number and Airline File Reference Number ready when filing a report. BRB will track and attempt to expedite the return of your missing bag for you and keep you informed of any progress. The Lost Baggage Service works alongside any travel insurance you might have. All Blue Ribbon Bags services are subject to their Service Agreement detailed here.
FCTG will pass minimum necessary personal information to BRB to enable delivery of the Lost Baggage Tracking Service, if you want to find out more please see BRB privacy notice here.

 

4. Family Bonus
If you have a Captain’s Pack Plus, kids included in the booking (under 12 years at the time of purchase) will also each individually receive the benefits of the Captain’s Pack Plus excluding Planting for the Planet. This feature is not available with a Captain’s Pack Essentials or Value.

 

5. Planting for the Planet
We have partnered with Reforest Australia Pty Ltd (ABN 89 629 970 467) to assist in tree planting projects in Morocco and Australia. Visit www.flightcentre.co.uk/captains-pack for full project details. ).  If you have a Captain’s Pack Essentials we will pay for one tree to be planted in Morocco, if you have a Captain’s Pack Value we will pay for one tree to be planted in Morocco and one tree to be planted in Australia and if you have a Captain’s Pack Plus we will pay for two trees to be planted in Morocco and one tree in Australia.

 

Flight Centre's booking terms and conditions
Flight Centre’s usual Booking Terms & Conditions will also apply to your booking.  These are available here.