Start your Journey with Malaysia Airlines
There is more to discover when you choose to fly with Malaysia Airlines. Alongside its renowned hospitality, Malaysia Airlines offers superior connectivity onboard the A350. It offers double daily flights from London to Kuala Lumpur, stretching to Penang, Langkawi, Kota Kinabalu in Borneo and the rest of Malaysia, Southeast Asia and Australia. So whether you're strolling through the Cameron Highlands, summiting Mount Kinabalu, exploring the limestone Batu Caves, or searching for wild orangutans, Malaysia Airlines is the perfect way to start your Journey to Malaysia and beyond.
About Malaysia Airlines
Malaysia Airlines is the national carrier of Malaysia, offering the best way to fly to, from and around Malaysia, carrying 40,000 guests daily on memorable journeys inspired by Malaysia’s cultural richness. Malaysia Airlines embodies the incredible diversity of Malaysia, capturing its rich traditions, cuisines and warm hospitality onboard, while opening up more of Malaysia’s destinations than any other airline.
As a member of the oneworld® alliance, Malaysia Airlines and its partners offer a superior, seamless travel experience. Oneworld offers special privileges and rewards for frequent flyers, including access to more than 650 airport lounges worldwide.
Malaysia Airlines’ modern Economy Class cabin onboard the Airbus A380 between London and Kuala Lumpur is fitted with 220 slimline seats, each with a 32-inch seat pitch, allowing for greater personal space and comfort. Offering the most generous Economy legroom in the industry on its long-haul fleet, Malaysia Airlines goes on to add further creature comforts such as four or six-way adjustable head rests and lumbar support. On the ground, passengers also benefit from a more than ample 30kg checked baggage allowance.
Passengers can also speak to their Flight Centre Travel Expert about booking Economy extra legroom seats – there are 27 available, all featuring a 36-inch seat pitch for those who need a bit of extra space.
Entertainment: Personal 11-inch Panasonic capacitive touch screens, built-in USB ports and a 115v AC PED power supply give passengers the ability to enjoy over 100 hours of on-demand high quality entertainment onboard. Discover everything from the latest blockbusters to popular TV shows, multi-player games and critically acclaimed album releases.
Food and Beverage: Malaysia Airlines serves an entirely halal menu consisting of hot meal choices of beef, lamb or chicken. Alcoholic drinks as well as juices, soft drinks, coffee and tea are available throughout the flight. Economy Class passengers can also upgrade their meal to MHgourmet, a fusion of Western and Japanese cuisine that promises an exquisite dining experience with six menu choices.
Business Class privileges extend to the ground as well as onboard the A350 between London and Kuala Lumpur. From exclusive check-in counters to lounge access and a generous 40kg baggage allowance, Business Class perks are granted right from check-in. During the flight, passengers are treated to a wide armchair that converts to a 78-inch lie-flat bed with lots of personal stowage, so you can rest and enjoy unparalleled privacy throughout the journey. Each seat is equipped with a 115v AC PED power supply and USB port, mood lighting, mirror, phone and bottle holder and coat hook. Seat controls include multiple recline positions, when the plush pillows and blankets are most enjoyed. Passengers will also benefit from a Aigner Parfum’s White Collection amenity kit.
Entertainment: Malaysia Airlines’ international wide body fleet features on-demand entertainment on individual 16-inch seatback TV screens. Passengers can enjoy hours of feature films and TV shows as well as a huge music collection and myriad video games.
Food and Beverage: Select from an extensive menu of delicious starters, main meals and desserts, specially plated and served individually. The restaurant style service is enhanced with real crockery and cutlery and the freshest of ingredients. Passengers can also take advantage of the 'Chef-on-Call' service, allowing them to pre-order a range of gourmet cuisine before take-off. No foodie experience onboard is complete without Malaysia Airlines Signature Satay, a traditional, peanut-infused dish that has even clinched Skytrax awards for its tastiness.
Flying First Class with Malaysia Airlines’ new A350 is an experience to savour. The real pleasure lies, however, with the little touches that are so often overlooked.
Designated check-in facilities and First Class waiting lounges, along with a 50kg baggage allowance, are just the start in a string of features and amenities available in this premier cabin class. Once in the air, First Class passengers are treated to a spacious seat with a large TV screen for entertainment. When ready for a restful sleep, the seat transforms into a comfortable 83-inch lie-flat bed, complete with a cosy duvet and fluffy pillow; you even get your own Malaysia Airlines branded sleeping suit and a decadent Cerruti amenity kit. Each seat is also equipped with a 115v PED power supply and USB port, meal and cocktail table, feature light, vanity mirror, console stowage and magazine rack.
Entertainment: Guests seated in First Class are treated to a 23-inch TV screen where a wide range of blockbuster movies, TV shows and music favourites can be enjoyed anytime.
Food and Beverage: The First Class menu features multiple meal options – from caviar to eggs cooked to order – with a selection of Malaysian and western favourites, healthy choices and various chef recommendations. Malaysia Airlines' Chef-on-Call option allows for passengers in First and Business to pre-order their desired meals with just 24-hour's notice. The table at your seat is set with a linen tablecloth and meals are enjoyed on crockery and complemented by stylish cutlery. But the real jewel in the crown is the appetiser: those Signature Satay sticks that Malaysian Airlines is so famous for; they're absolutely delicious.
Malaysia Airlines Baggage Allowance
Hand luggage allowance is determined by the class flown. Economy Class guests are permitted one carry-on piece while First and Business Class guests are permitted two pieces of cabin luggage. The maximum weight for carry-on bags is 7kg. Passengers with infants are allowed one additional 5kg bag.
The maximum linear dimensions of a carry-on item is 115cm (45”) which equates to height 56cm (22”), length 36cm (14”) and width 23cm (9”).
The checked baggage allowance depends on the routing, ticket class and destination.
For most destinations, guests may check-in multiple bags up to a maximum weight limit. Economy Class passengers are allowed two bags not exceeding a total of 30kg (66lbs). Business Class passengers may take up to 40kg and First Class is permitted 50kg. For further information, please contact the airline directly.
Luggage allowance for flights on code share partners or alliance member airlines may be different.
Most sporting items and musical instruments are permitted and counted as part of the free checked baggage allowance. For bags exceeding maximum size limits, oversized bag fees will apply. Please check with your Flight Centre Travel Expert for specific sporting packing requirements and size limitations.
Pet containers are not included in the free baggage allowance and will incur an additional excess bag fee.
Archery equipment, boogie boards, bowling equipment, fishing equipment and non-motorised bicycles are all permitted as part of the free baggage allowance. Bicycles require specific packing to be accepted.
Restricted or Dangerous Goods
Dangerous goods are not permitted in carry-on baggage or checked luggage. These items are restricted as they may pose health and safety risks and may interfere with the safe operation of the aircraft. Restricted items include explosives and fireworks, flammable liquids, flammable gasses and solids, corrosive and radioactive materials, oxidizers and other toxic substances. Any questionable items should be brought to the attention of the check-in staff.
Check-in online and save time
In addition to the airport counter, Malaysia Airlines provides guests with several methods for flight check-in.
Airport kiosks are available at most Malaysian airports and at selected international destinations. Anyone travelling on an e-ticket may use these convenient devices. Kiosks will print boarding passes and bag tags. Once checked in, proceed to the bag drop-off counter if travelling with checked luggage.
Guests may check-in remotely from home or anywhere with an internet connection. Web check-in opens 48 hours before and closes 90 minutes prior to departure. Guests may select their seat and print off boarding passes.
At the airport
- Proceed to check-in counter with passport and itinerary ready
- Go through security
- Continue through customs
- Check the gate number and flight status
- Sit down and get comfy!
Guests of Malaysia Airlines will enjoy Malaysian hospitality and a premium travel experience from the moment they arrive at the airport. Whether prior to departure or during transfers, the Golden Lounge is the perfect place to unwind, grab authentic Malaysian cuisine or catch up with work in comfort before your flight. You will feel right at home in our Golden Lounges, whether you’re flying solo or with your family. And with seating that features built-in universal and USB points, alongside complimentary high-speed Wi-Fi, both you and your devices can get quickly recharged.
The Golden Lounge at Heathrow Terminal 4 is located near Gate 6 which boasts the best panoramic view of any lounge in Heathrow acccording to The Design Air. The three Golden Lounges in Kuala Lumpur International Airport have all been recently refurbished with a wealth of new design touches and amenities.
Feel "Enriched" with the Malaysia Airlines loyalty program
Enrich is Malaysia Airlines’ frequent flyer programme. Membership is free and passengers can sign up online. Enrich rewards members with free flights, travel awards and other status benefits depending upon status level. Points are earned for travel on Malaysia Airlines, oneworld and codeshare partner flights. Guests must join Enrich to receive miles or points as flights taken before membership will not be applied retroactively.
Enrich consists of four tiers or status levels – Blue, Silver, Gold and Platinum. Members automatically qualify for Blue status upon enrolment. Members must earn the qualifying number of sectors or miles before achieving elite status.