Fly with American Airlines
As the world’s largest airline, American Airlines delivers an unparalleled experience across the Atlantic and beyond by connecting travellers around the globe. With delivery of one new aircraft a week until 2020, passengers will benefit from state-of-the-art and comfortable plane interiors featuring some of the most spacious cabins on the market. Plus, by modernising its fleet and continuously expanding its network, there are now even more options when flying from London with American.
American’s network means you can fly to a variety of destinations across the pond and, with over 70 flights a day from London together with its partner British Airways, you’re able to journey across the USA with ease. Plus, enjoy hundreds of seamless same-day connections to over 240 destinations across North America. So whether it’s on your bucket list to see the Golden Gate Bridge in San Francisco, to thrill-seek in Orlando or to take in the Empire State Building in New York City, the opportunities for travel are endless.
About American Airlines
American Airlines flies to eight US hubs: Charlotte (CLT), Chicago (ORD), Dallas/Fort Worth (DFW), Los Angeles (LAX), Miami (MIA), New York (JFK), Philadelphia (PHL), and Raleigh Durham (RDU). It is taking delivery of new planes every week through 2017, keeping customers comfortable, connected and entertained in-flight.
When flying from the UK, American offers up to 19 daily flights from London Heathrow (LHR) to the US. Customers also have the choice to fly from Manchester (MAN) and, with direct flights from Glasgow (GLA) and Edinburgh (EDI), travellers who fly with American Airlines will have access to hundreds of destinations across North America. So whether you plan to soak up the nightlife in Miami, experience a helicopter ride over the Grand Canyon or enjoy surfing in Los Angeles, American Airlines can take you where you need to be, connecting to 240 destinations across North America.
Customers travelling in Economy Class enjoy a generously-sized seat with adjustable headrest. Wi-Fi, in-flight power and USB ports are also available on select flights. ‘Main Cabin Extra’ seats, towards the front of the main cabin on most flights, provide up to six inches of additional legroom and early boarding. These enhanced seats can be purchased when booking a flight, right up until the airport check-in cut-off time, giving added flexibility. ‘Preferred’ seats provide standard legroom in a more favourable location. Both Main Cabin Extra and Preferred seats are complimentary for selected customers. American is also introducing a new way for customers to enhance their journey with Premium Economy, a new class of service located in the front of the main cabin, available for purchase on the Boeing 787-9 Dreamliner from early 2017. Features include additional legroom and wider, adjustable leather seats, enhanced meal service, amenity kits and noise-reducing headphones, as well as one free checked bag.
Entertainment: Customers can enjoy Wi-Fi when travelling internationally on American’s 777-300ER, 777-200 Retrofit and 787 Dreamliner planes.
Travellers can also watch complimentary live TV, presented by MasterCard®, on all long-haul international flights with Wi-Fi. Enjoy four channels – including BBC World, CNBC, CNN and Sports24 – in all cabins. American is the first US carrier to offer complimentary international live TV.
On its in-flight entertainment system, American Airlines has enough options for customers to travel around the world 26 times without repeating, with up to 300 movies, 300 TV shows, 400 music selections, 40 radio channels and 20 games, all of which can be enjoyed on-demand on seat-back screens on most aircraft. Headsets are complimentary on international flights.
Food and Beverage: International flights offer menus with delicious appetisers, salads, entrees and desserts, plus complimentary wine and beer. On domestic flights over 250 miles, non-alcoholic beverages are always complimentary, together with Lotus Biscoff cookies or mini pretzels. Plus, customers have a choice of hearty sandwiches, wraps and fruit and cheese plates, all available for purchase.
American offers fully lie-flat seats in Business Class on every flight between London Heathrow and the US. Modern interiors, direct aisle access, increased entertainment options, an industry-leading personal workspace and a more private in-flight experience bring customers an even better journey. Wi-Fi is available from London Heathrow on every flight to Dallas/Fort Worth, Miami, New York and Los Angeles operated by American’s Boeing 777-300 and Boeing 777-200 Retrofit aircraft.
Customers will also feel pampered with the freshest products; new amenity kits feature offerings from 3LAB, Clark's Botanicals, Cole Haan and CO Bigelow.
Entertainment: The entertainment offering in Business Class is the same as in Economy, with the added benefit of touch-screen monitors and complimentary Bose® QuietComfort® 25 Acoustic Noise Cancelling® headphones on international routes. On select flights without in-seat entertainment customers, can use the Samsung Galaxy Tab™, loaded with new movie releases, hit TV programs, games, music and best-selling book excerpts.
Food and Beverage: American’s Business Class fare is healthy, delicious and designed with customers in mind. Customers enjoy a more personalised service and an expanded selection of menu options served on modern china. The choice of meals varies depending on when and where you are travelling, with menus inspired by award-winning chef Maneet Chauhan on select flights from the UK. All meals are paired with award-winning wines. On select aircraft customers can take advantage of the walk-up bar, stocked with snacks and refreshments – a first for any US carrier. What’s more, customers can reserve their meal in advance, between 30 days and 24 hours before departure.
Experience American’s next generation Flagship First Class suite on its Boeing 777-300ER aircraft. As with Business Class, modern interiors, direct aisle access, increased entertainment options, an industry-leading personal workspace and a more private in-flight experience offer a luxurious journey. Customers can stay connected with international Wi-Fi and power outlets, as well as USB ports at every seat, or relax with complimentary pyjamas and turndown service. New amenity kits feature fresh products from 3LAB, Clark's Botanicals, Cole Haan and CO Bigelow. The 777-300ER has everything customers need to work and unwind while they travel.
Entertainment: Offering the same live channels as in Economy and Business, American's First Class offering also includes a 17-inch touch-screen monitor. It allows you to enjoy up to 300 movies (including nearly 50 new releases), 300 TV shows, 700+ music selections (including 18 radio channels) and 20 games, accompanied by complimentary Bose® QuietComfort® 25 Acoustic Noise Cancelling® headphones.
Food and Beverage: Healthy, tasty and prepared with passengers in mind, the First Class food offering provides a more personalised service and vast menu options, served on modern china. Meal choices vary depending on your destination and the time of day, and each dish is inspired by award-winning chef Mark Sargeant on select flights from the UK. Meals are complemented by award-winning wines and customers have access to a walk-up bar stocked with snacks and refreshments – a first for any US carrier. You can also reserve your meal in advance, between 30 days and 24 hours before departure.
For more details on why we recommend flying premium with American Airlines, see our First and Business Premium Airline Guide.
American Airlines Baggage Allowance
Passengers are allowed one piece of hand luggage plus one personal item such as a laptop bag, backpack or similar. The overall dimensions must not exceed 114 cm or 45 inches.
Additional items allowed above this allowance are a book or newspaper, a coat and hat, or diaper bag for a ticketed child.
First and Business class passengers may check up to three bags free-of-charge. The maximum weight of each bag is 32kg. Economy passengers are charged a baggage fee for all bags checked domestically and are entitled to one 23kg bag free of charge to the United Kingdom and Europe, and two 23kg bags to Japan and China.
The baggage allowance for overweight and oversized items are charged at different rates depending on the passenger’s itinerary and final destination. Overweight charges apply when a piece exceeds 23kg. Oversized charges take effect when the item is greater than 158 cm.
Bags exceeding 45kg on on American domestic and Western Hemisphere travel will not be accepted for carriage. The maximum weight of any 1 item on Trans Atlantic and Trans Pacific flights is 70kg.
The standard baggage allowance as determined by ticketed class is offered for infants or children with a purchased seat. Infants without a purchased seat do not receive a carry-on or checked baggage allowance however the parent or accompanying adult is allowed 1 personal item such as a diaper bag, pram or car seat for hand luggage.
Restricted or Dangerous Goods
Restricted items in the cabin include gels and liquids over 100ml in size. This includes toothpaste and canned foods. Dangerous goods in checked bags such as flammable liquids, gasses and materials, explosives and fireworks or any other combustible items must be declared at time of check-in. Passengers who fail to declare dangerous goods risk heavy fines and imprisonment.
3 Ways to Check-in
American Airlines offers online web check-in and airport kiosk and ticket counter options.
Online: Flight check-in is available online beginning 24 hours and up to 90 minutes before departure. Online check-in may not be available to those countries which require a visa. To check-in online you must have their reservation number or record locator and the full name as it appears on the reservation. You may also select your boarding pass delivery preference or may simply print out a hard copy.
Kiosk: American Airlines provides kiosks at most of its airports including internationally. Passengers can either swipe their passport or credit card attached to the reservation to begin or type in the record locater. Passengers travelling with an infant or those with special needs are not able to use a kiosk for check-in and must do so at the ticket counter.
Counter: Check-in counters offer personal attention where you may drop off your bags and collect boarding passes. Passport and other travel documentation will be checked here.
International Check-in Guide
- Know what time you need to leave the house to get to the airport
- Pack your things, check out our baggage guide
- Have your flight itinerary ready
- Ensure you have your valid passport ready
Be at the airport at least 120 minutes prior to scheduled departure time
At the airport
- Proceed to check-in counter with passport and itinerary ready
- Go through security
- Continue through customs
- Check the gate number and flight status
- Sit down and get comfy!
Enhance the Travel Experience
For customers' comfort and productivity, American has more than 50 Admirals Club® lounges, four Flagship Lounges, an Arrivals Lounge in London Heathrow (LHR) and select partner lounges worldwide. Together with its oneworld® alliance members, hundreds of global lounges are available, including several in Australia through oneworld® alliance partner, Qantas. Offering a stylish and relaxing space in which to relax, Admirals Club lounges provide complimentary amenities such as drinks and alcoholic beverages, a selection of light snacks, Wi-Fi and more.
One day passes are available at select Admirals Club locations and for annual members. Access is also given to AAdvantage elite members as well as oneworld® Sapphire and Emerald members.
Customers arriving at London Heathrow can enjoy American’s newly-renovated Arrivals Lounge. This multi-million dollar redesign offers a more productive and luxurious lounge experience for eligible travellers, with complimentary amenities including showers, pressing service, full breakfast buffet and business centre with Wi-Fi.
More AAdvantages When You Fly
The American AAdvantage program allows members to earn and redeem points on American, American Eagle and oneworld alliance flights, including Qantas, LAN, Japan Airlines, British Airways, Malaysia Airways, Cathay Pacific and more. Points may also be accrued and awards offered with car rental and hotel partners. AAdvantage members also have the option to purchase points in order to achieve the next status level or to prevent point expiry.