Our Guide to Refundable Airfares During Coronavirus

Refundable airfares

1.3min read

Published 23 October 2020


Whether it’s changing border regulations, the introduction of travel bans or a change in your circumstances due to coronavirus, keeping your bookings flexible has never been more important...

But just how flexible are your tickets? And how can you avoid complicated cancellation, rebooking or refund policies? The good news is that some of the biggest names in air travel, including Air France, KLM, Qatar Airways, Emirates and Etihad Airways, are offering full refunds on any tickets booked with them over the coming months. We’ve rounded up some of the most flexible airlines below to help you plan and book your next Flight Centre holiday with peace of mind. 


Qatar Airways

Qatar Airways is the largest airline to have flown consistently throughout the pandemic. It currently serves over 85 destinations via its hub in Doha (DOH) and has the most expansive eastbound route.

Terms: You're eligible for a full refund if your flight has been cancelled, you've tested positive for COVID-19, and/or there are government restrictions in place for travel. Valid on all flights booked before 31 March 2022.

Etihad Airways

Etihad operates between London and Abu Dhabi, and then onwards to over 50 destinations including Asia, Australia, the Middle East and North America. COVID-19 PCR tests are mandatory when travelling with Etihad, and you must bring proof of your test results with you on your trip.  

Terms: You're eligible for a full refund if the flight has been cancelled, you've tested positive for COVID-19, and/or there are government restrictions in place for travel. Valid on all flights booked before 31 March 2022 for travel up to 31 March 2022.


Air France & KLM

Air France and KLM serve European destinations via their hubs in Paris and Amsterdam. Travelling to the Americas? This airline partnership also offers some of the best options for flexible tickets across the pond.

Terms: Valid on all reservations booked by 31 March 2022, for travel up to 31 March 2022.


Emirates operates between Manchester, London and Dubai and then onwards to destinations including the Far East, Africa and Australia. A recent change in regulations means that you no longer need a COVID-19 test when transiting Dubai from the UK. 

Terms: Valid for all bookings and travel up to 31 May 2022.

Singapore Airlines

Together with SilkAir and Scoot, Singapore Airlines flies to over 130 destinations around the world, with some routes reduced due to COVID-19.

Terms: Valid for bookings made up to 30 June 2022.

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* 0800 calls are free for landlines and mobiles. 0333 calls are included within inclusive minutes package on mobiles, otherwise standard rates apply. 0844/0845 calls are 7p/pm plus your local carrier charge. Prices are per person twin share, correct as at the date of publication, subject to change and may be higher/unavailable for certain dates. Airfares are economy on specified airlines from London, unless otherwise stated. For full booking conditions visit Booking Conditions. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. We will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but not all the parts of your trip are listed on it, those parts not listed will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk.