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Financial Protection

Financial protection

Booking a holiday with Flight Centre guarantees you:

Financial protection

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL certificate go to:

Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation, this protection doesn't apply.

Taking care of you from 'welcome' to 'welcome home'

We believe that planning travel should be fun and hassle-free, and here at Flight Centre we guarantee to take care of you from the moment you walk though our doors, call or email us, to the moment you return home, giving you an unbeatable holiday experience.

Flight Centre have been looking after its customers for 27 years, we have stores in 10 countries across the world and have been consistently profitable – generating over £6 billion in sales annually, you can be sure we are in the best position to look after you.

Flight Centre will help in a time of crisis

When the Icelandic ash cloud grounded flights in the UK, we made sure customers were looked after. With hundreds of our clients affected, we contacted all our clients abroad to give them peace of mind that we were here to help. We also contacted all our clients who were yet to depart on their travels to make alternative arrangements for many of them; whilst some were travelling for business and postponed their meetings, some were travelling on a once in a lifetime holiday. We know value for money, quality service and peace of mind is important to you. We can assure you that we've got you covered. At Flight Centre we'll provide you with exceptional customer service, informative and accurate updates on your holiday but most importantly, we're here to support you. So when you're thinking about planning your next holiday remember, you have peace of mind booking with Flight Centre.