About Delta Air Lines
Delta Air Lines serves more than 180 million customers each year. In 2018, Delta was named to Fortune’s top 50 Most Admired Companies, in addition to being named the most admired airline for the seventh time in eight years. Additionally, Delta has ranked No.1 in the Business Travel News Annual Airline survey for an unprecedented seven consecutive years and has been named the UK Airline of the Year by TTG Media. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 309 destinations in 53 countries on six continents. Headquartered in Atlanta, Delta employs more than 80,000 employees worldwide and operates a mainline fleet of more than 800 aircraft. The airline is a founding member of the SkyTeam global alliance and participates in the industry’s leading transatlantic joint venture with Air France-KLM and Alitalia, as well as a joint venture with Virgin Atlantic. Including its worldwide alliance partners, Delta offers customers more than 15,000 daily flights, with key hubs and markets including Amsterdam, Atlanta, Boston, Detroit, Los Angeles, Mexico City, Minneapolis/St Paul, New York-JFK and LaGuardia, London Heathrow, Paris Charles de Gaulle, Salt Lake City, São Paulo, Seattle, Seoul, and Tokyo Narita. Delta has invested billions of dollars in airport facilities, global products and services, and technology to enhance the customer experience in the air and on the ground.
Delta Air Lines have teamed up with Virgin Atlantic to offer nonstop flights from London to the US with plenty of extras.
Entertainment: Catch up on TV, movies and music with complimentary seat-back entertainment from Delta Studio® and ergonomically designed earbuds. Stay connected through free in-flight messaging via iMessage, WhatsApp and Facebook Messenger*.
Food and Beverage: Enjoy a wide selection of tasty meals and snacks as well as complimentary beer, wine, spirits, Starbucks® coffee and more.
* Availability varies by aircraft and route; check your listing for details. Free messaging usage is restricted to select messaging apps.
Enjoy more of the perks you need in Delta Comfort+®. Whether you want to work or relax, more legroom and extra recline is always better. Rest with a pillow and a blanket and refresh with a complimentary amenity kit that includes eyeshades, ear plugs, toothbrush and toothpaste. With access to Sky Priority® boarding and dedicated overhead storage space*, you’ll be among the first on the aircraft to get your carry-on stowed away. And with your seat at the front of the cabin, you’ll be one of the first off too.
Entertainment: Catch up on TV, movies and music with complimentary premium seat-back entertainment from Delta Studio® and stay connected through free in-flight messaging via iMessage, WhatsApp and Facebook Messenger.
Food and Beverage: In Delta Comfort+ you can sip on complimentary beer, wine, spirits, Starbucks® coffee and more. Plus, you’ll enjoy a selection of satisfying meals and snacks.
* Inclusive of boarding only. No other Sky Priority amenities apply. For additional programme rules, please visit delta.com/skypriority. Dedicated overhead storage space for your bag is not guaranteed based on flight capacity.
One of the most exclusive cabins in the sky, Delta One® offers a dedicated in-cabin flight attendant and luxurious details that truly make a difference in how you spend your time in the air. When flying Delta One, your experience will include:
- Access to the Delta Sky Club® , Virgin Atlantic's Upper Class Wing*, and Virgin Atlantic Clubhouse
- Sky Priority® service, which includes expedited security, Premium Boarding and baggage handling
- Curl up or stretch out beneath plush Westin Heavenly® In-Flight Bedding on 180-degree flat-bed seats with direct aisle access. Bedding includes an oversized white comforter and hypoallergenic, down-alternative pillows
- Sleep well with TUMI eyeshades, earplugs, a LSTN noise-cancelling headset and striped socks. Then, freshen up with Kiehl's Lip Balm #1 and grapefruit-scented Deluxe Hand and Body Lotion with aloe vera and oatmeal, mouthwash, a toothbrush and Crest toothpaste, found in the new TUMI amenity kit
- On arrival back into London Heathrow, access Virgin Atlantic’s Revivals lounge at T3
Entertainment: Catch up on TV, movies and music with complimentary premium seat-back entertainment from Delta Studio® and stay connected through free in-flight messaging via iMessage, WhatsApp and Facebook Messenger. Wi-Fi and in-seat 110-volt power and USB outlets included at every seat.
Food and Beverage: Dine on regionally tailored, chef-curated meals, paired with wines selected by Master Sommelier Andrea Robinson, winner of three James Beard awards. Or power through the flight with fresh-brewed Starbucks® coffee.
* Upper Class Wing service is available from LHR, providing seamless transfer from your car to the Virgin Atlantic Clubhouse.
**Availability varies by aircraft and route; check your listing for details. Free messaging usage is restricted to select messaging apps.
For more details on why we recommend flying premium with Delta Air Lines, see our First and Business Premium Airline Guide.
Delta Air Lines Baggage Allowance
Delta Air Lines has no weight restriction on the carry-on piece, but baggage may not exceed 45 linear inches (or 114 cm) in combined length, width and height, including any handles and wheels, with the exception of small musical instruments that fit in the overhead compartment space or under-seat space available at the time of boarding
Place commonly used items in a smaller bag under the seat in front of you for easy access throughout the flight.
The checked baggage allowance may vary depending on your itinerary, class flown and frequent flyer status. The basic allowance between London and New York in Economy is 1 bag with a weight limit of 23kg. For customers travelling with a Basic Economy ticket to/from Europe and North America, a first checked bag fee of $60USD will apply to tickets issued on or after Dec. 6, 2017 for travel on/after April 10, 2018. Excess bag fees will apply for weight in excess of this amount. Delta One guests are allowed 2 bags at 32kg each. There is a size restriction on checked items of 62 inches (157 cm) combining length+width+height.
Baggage allowances are greater for Elite Frequent Flyer members. Check with your Flight Centre Travel Expert for exact baggage specifications but generally Elite status members are allowed 1 additional bag in the corresponding class flown.
Some bulky items such as golf clubs and other sporting equipment may be accepted as part of the free baggage allowance. There is an excess baggage fee for most other bulky items and your Flight Centre Travel Expert can help determine allowances and any possible baggage fees required.
Some bulky and fragile items such as musical instruments can fly in the cabin with the purchase of an additional seat.
There is no additional bag allowance for infants. Additional bag fees may apply for items checked over the standard baggage allowance for paying passenger.
Try to book your flights around your infant's normal sleep times for a smoother journey.
Restricted or Dangerous Goods
Dangerous and restricted items are never allowed to fly. Such items include flammable materials, liquids and gasses, explosives, fireworks, as well as gasoline powered devices which have previously been used.
Gasoline powered equipment that is new and still in packaging may be accepted for carriage – i.e. chainsaws and other lawn equipment.
Check-in, fly out
There are several different options available when checking in for your Delta Air Lines flight:
Check-in is fast and easy when done online. Enter your reservation number on the “Check In” page of the Delta Air Lines website and you will be guided through the check-in process. Simply print off your boarding pass at the end and you’re ready to go. Proceed to the bag drop off counter at the airport where your passport and travel documents will be checked. Online check-in may not be available if an itinerary includes travel on a partner airline.
While not available in Australia, Delta Air Lines airport kiosks are quick and easy ways to check-in for your flight at the airport without having to wait in long check-in lines. Scan your itinerary or enter your reservation number, select the number of bags you’re checking and the kiosk will print your boarding pass. Proceed to the bag drop off counter where your passport and travel documents will be verified.
Check-in counters for international flights departing from Sydney usually open about 4 hours before departure. Check-in counters at major U.S. airports are open throughout the day. Have your passport and travel documents ready for inspection. There are designated lanes for those passengers travelling in business class and for Delta SkyMiles® and Skyteam elite members as well as Virgin Australia Velocity Gold and Platinum members.
International Check-in Guide
- Know what time you need to leave the house to get to the airport
- Pack your things, check out our baggage guide
- Have your flight itinerary ready
- Ensure you have your valid passport ready
Be at the airport at least 120 minutes prior to scheduled departure time
At the airport
- Proceed to check-in counter with passport and itinerary ready
- Go through security
- Continue through customs
- Check the gate number and flight status
- Sit down and get comfy!
Unwind at Hundreds of Locations
Delta Air Lines, along with its SkyTeam and other alliance member airlines like Virgin Atlantic, offers over 200 lounge locations around the world including five in the United Kingdom, with three partner lounges available at London Heathrow and two at London Gatwick.
The Delta Sky Club®1 is a truly global airport lounge created specifically for your travelers to enjoy more personalized service, comfort and productivity. Customers will enjoy a variety of perks and amenities. Think of it as a personal retreat — a home away from home.
- Delta Sky Club is committed to keeping your travelers fueled for their flight with healthy selections and delicious flavors.
- Take a seat at THE BAR at Delta Sky Club® and savor a wider selection of more premium wines and spirits, locally crafted beers, and artfully constructed seasonal cocktails.
- Rely on the expert Delta Sky Club staff to answer questions and ensure that your travelers get to the gate when their flight is ready to board.
- Enjoy complimentary Wi-Fi, business center, meeting services and other productivity tools to help keep business moving.
For a full list of locations, visit delta.com
Delta SkyMiles Loyalty Program
With SkyMiles®, every trip and purchase can bring you closer to the next place on your travel wish list. Earn miles for flying and everyday activities, then use miles toward travel on any Delta Air Lines flight with no blackout dates or for rewards like upgrades, premium drinks at Delta Sky Club® and traveling with Delta Private Jets®. Flight miles are also earned on member Skyteam flights as well as other airlines such as Virgin Atlantic.