You are here

Air New Zealand Flights

Air New Zealand aircraft


About Air New Zealand

Named ‘Top Airline in the World’ in the 2017 Conde Nast Travellers Readers’ Choice Awards, and lauded for its fantastic Premium Economy Class, there’s never been a better way to fly than with Air New Zealand. Offering unrivalled comfort, service and entertainment onboard, Air New Zealand is committed to making your Journey as unforgettable as the trip itself.

Air New Zealand, in conjunction with its partners, offers more options to New Zealand than any other airline from the UK. With plenty of different stopover destinations between London and New Zealand, passengers can travel with Air New Zealand from London to Los Angeles and onwards to Auckland, or fly from London with one of its airline partners via Asia or North America before picking up an Air New Zealand flight onto the Land of the Long White Cloud. And with Air New Zealand's uniquely Kiwi service and innovative onboard entertainment, food and service, there's never been a better way to fly.

Discover Air New Zealand when you embark on one of our New Zealand holidays, including our New Zealand by Campervan Journey, or our Best of Both Islands itinerary.

Cabin Classes


Air New Zealand offers a fresh take on Economy. The ergonomic seat design offers a comfortable 31-33 inch seat pitch, five-inch recline, an adjustable headrest and great legroom – perfect for catching some sleep on night flights. The Kiwi-inspired menu is packed with super-fresh ingredients, and every meal is accompanied by with top-notch New Zealand wines, poured straight from full-size bottles. Your personal nine-inch screen offers thousands of hours of on-demand entertainment, from the moment you take your seat until the moment you leave it. Choose from recent blockbusters, TV programmes, kids’ channels, exclusive audio, radio shows and audio books; you can even order snacks and drinks right from the screen. Plus there’s a generous checked luggage allowance of 23kg.

Economy Skycouch™

Economy Skycouch™ is a row of three Economy seats that’s made for curling up with a book or just resting your eyes. So you’ll enjoy all the bonuses of Air New Zealand’s Economy cabin from the comfort of your own sofa in the sky. It’s perfect for families, couples, or some extra personal space for one.

Premium Economy

Air New Zealand’s Premium Economy is award winning. The roomy leather seats offer up to 43-inch seat pitch and nine-inch recline, providing an ultra-comfortable space to stretch out. The in-flight menu is curated by celebrity chefs, and is bursting with fresh, innovative Kiwi flavours, all of which taste even better when accompanied by a selection of premium free-poured New Zealand wines. You’ll have the undivided attention of the Premium Economy cabin crew and, if you don’t do travelling light, you’ll love the extra luggage allowance – which is twice as much as Economy. Passengers will also benefit from premium airport check-in, premium boarding, premium headphones, and a premium amenity kit too.

Business Premier

Air New Zealand’s Business Premier™ really is the business. The luxurious leather armchair converts into one of the longest fully lie-flat beds in the sky, complete with memory foam mattress, fluffy duvet, and two full-size pillows. The ottoman footrest doubles as a seat if you feel like having company. Renowned chefs Peter Gordon and Michael Meredith designed the mouth-watering menu, and top sommeliers selected the extensive range of free-poured New Zealand wines specifically to be savoured at 30,000ft. Passengers will also enjoy premium check-in, courtesy airport lounge access, priority baggage, and complimentary chauffeur service to the airport*.

*On C and D booking class; chauffeur service within 60 miles of London Heathrow. Chat to your Flight Centre Travel Expert for more information.

Dining in Business Premier

For more details on why we recommend flying premium with Air New Zealand, see our First and Business Premium Airline Guide.


Air New Zealand Baggage Allowance


Cabin baggage is restricted to 1 item in Economy Class with a maximum weight of 7kg. Guests in Premium Economy and Business Premier as well as Air New Zealand and Star Alliance Elite members are permitted 2 pieces with a maximum combined weight of 14kg. In addition to these allowances, 1 small personal item may be taken on board such as a handbag or thin laptop bag, duty free items, or a coat.

Laptops carried in larger bags or wider computer bags will be considered 1 piece of cabin baggage and not a personal item.


Carry On Baggage


Air New Zealand’s checked baggage allowance includes:

  • Economy – 1 piece at 23kg 
  • Premium Economy – 2 pieces at 23kg each
  • Business – 3 pieces at 23kg each

 Business fares, Gold and Elite members are allowed 1 additional bag to the standard allowances


Checked Baggage

Bulky Items

Sports items such as bicycles, surfboards, snow skis and snowboards, golf clubs and wind surf equipment are permitted as part of the standard baggage allowance if less than 2 metres in length and under 23kg  in weight. Bags weighing over 23kg will be charged a heavy bag fee, while those that exceed linear dimensions of 158cm will be charged an oversize fee.

Any bag weighing more than 32kg will not be accepted and may have to be sent as freight


Bulky Items

Infant Baggage

Infants are allowed one piece of cabin baggage but do not receive a checked baggage allowance. Strollers and car seats however are accepted free of charge. Children 2 years and above are permitted the standard baggage allowance depending on fare type.

Buying a cheap collapsible stroller is a great idea for travel as they are small and light enough to be taken in the cabin

Restricted or Dangerous Goods

Those items that may endanger the safe operation of flight such as flammable items, explosives, fireworks, poisons, toxic materials and gasoline powered machines are never permitted. For a specific list of restricted items ask your Flight Centre Travel Consultant.

Some batteries such as those for electric wheelchairs may be permitted in the cabin. Ask your airline for specific travel advice on proper procedures for carriage.


International Check-in Guide

At home

  • Know what time you need to leave the house to get to the airport
  • Pack your things, check out our baggage guide
  • Have your flight itinerary ready
  • Ensure you have your valid passport ready

Getting there

  • Be at the airport at least 120 minutes prior to scheduled departure time

At the airport

  • Proceed to check-in counter with passport and itinerary ready
  • Go through security
  • Continue through customs
  • Check the gate number and flight status
  • Sit down and get comfy!



Luxury in the air and on the ground

Air New Zealand guests can enjoy lounge access in London, Los Angeles and New Zealand, as well as various destinations in New Zealand and internationally. Lounges provide quiet places to work or relax with drinks, light meals and reading materials. Office and work-related equipment, such as fax machines, photocopiers, printers and Wi-Fi, is also available.

Auckland International Koru Lounge

Business Premier, Elite and Gold passengers are invited to use the Singapore Airlines Lounge at London Heathrow Terminal 2, the Star Alliance lounge at Los Angeles International (managed by Air New Zealand) and the new lounge at Auckland airport. 

London Heathrow Terminal 2: The Queen’s Terminal


Frequent Flyer

Enjoy Air NZ's awards worldwide

The Air New Zealand Airpoints frequent flyer program allows members to earn and redeem points for flights on Air New Zealand and Star Alliance flights as well as for Virgin Australia and Cathay Pacific flights when on an Air New Zealand code-share flight number. Points can also be earned and redeemed with partner hotel stays and car rentals. Additionally, Status Points are earned in conjunction with Airpoints Dollars which determine membership status level. Each tier, from Silver, Gold and Elite offer greater rewards and benefits.  

Entry Level

Earn and redeem Airpoints Dollars to spend for flights on Air New Zealand and Star Alliance flights, car rental hire, hotel stays in New Zealand and Koru Membership. Earn Status Points on most fare classes to achieve a higher tier status.

Airpoints Silver

An upgrade to Silver status is achieved with 450 Status Points accrued within a 12 month period. Silver benefits include two lounge passes, upgrade privileges and Business Class award fares for upgrades.

Airpoints Gold 

A minimum of 900 Status Points are required to upgrade to Gold. In addition to Silver benefits, Gold status members are given lounge access for any Air New Zealand or Star Alliance flight, a no Airpoints Dollars expiry benefit as well as car and hotel rental vouchers and complimentary frequent flyer seating.

Airpoints Elite 

Elite status is achieved with a minimum of 1500 Status Points accrued in one year. In addition to Gold benefits, Elite members are entitled to roll over extra Status Points for the next year, complimentary valet parking at selected airports, elite partner card and gifts.