Start your Journey with Air New Zealand
Air New Zealand, in conjunction with its partners, offers more options to New Zealand than any other airline from the UK. With nine different stopover destinations between London and New Zealand, passengers can travel with Air New Zealand from London to Los Angeles and onwards to Auckland, or fly from London with one of its airline partners via Asia or North America before picking up an Air New Zealand flight onto the Land of the Long White Cloud. And with Air New Zealand's uniquely Kiwi service and innovative onboard entertainment, food and service, there's never been a better way to fly.
The most economical, yet comfortable way to fly, Economy Class on Air New Zealand features a seat designed for maximum comfort and space. Legroom ranges from an industry standard 31-inch seat pitch to a more generous 33-inch pitch depending on the seat position in the cabin. For added comfort, adjustable headrests can be moved to provide head and neck support. All seats also come with in-seat power, USB and iPod connections.
Upgrade to the Economy Skycouch™
Whether you’re a couple who’d like a bit of extra room, parents with a young child or a parent with two restless kids, you’ll find the Economy Skycouch the perfect solution. The Skycouch is a trio of Economy seats that together create a flexible space for whatever you want it to be; to relax and stretch out in, or for the kids to use as a play area. It’s like having your very own couch on the plane.
Entertainment: Sit back and relax with around 1,800 hours of on-demand entertainment, available to watch from the moment you board the plane on your personal seat back video screens. Select from a wide range of on-demand entertainment that includes the latest movie releases, favourite classics and TV shows, music and games. Touch screen technology allows for easy screen navigation and headphones are provided at each seat.
Food and Beverage: In Economy, feast on delicious kiwi inspired food and wines and if you’re feeling a little peckish in between meals you can order snacks and drinks from your personal entertainment system.
Air New Zealand’s unique Premium Economy Class offers the chance for passengers to really make themselves at home. Think luxuriously soft and roomy leather armchairs, complete with generous armrests, legrest and extendable foot support.
Entertainment: Over 1,800 hours of entertainment choices are available for on-demand viewing via an 11-inch HD touchscreen. Watch the latest movies, TV shows and news or just sit back and relax while listening to the huge music collection with premium headphones. For those who bring their own entertainment onboard, seats offer USB connections and in-seat power to allow for continued use of personal devices.
Food and Beverage: Fresh, New Zealand-inspired meal options are available in Premium Economy and matched with the finest New Zealand wines. Snacks in-between meals are also available and can be ordered directly from the seat-back touchscreen.
As part of your Premium Economy experience you'll also enjoy priority check-in and boarding, and recieve increased luggage allowance.
The Business Premier cabin features a wide signature chalk coloured leather seat which flips over to create a 6 foot 7.5 inches fully flat bed, all with direct aisle access and memory foam mattress, duvet and two full size pillows.
Entertainment: Whether you prefer to sit back and relax or get some work finished, you’ll have over 1,800 hours of entertainment, available on your 11-inch touch screen from the moment you board to the moment you land, as well as in-seat power, USB port and iPod connection.
Food and Beverage: Air New Zealand serves delicious inflight menus complimented with award-winning New Zealand wines. And, if you want some company, the ottoman footrest by your seat provides a seat for your guest, while your large table offers enough room for you to dine together.
To make your journey as smooth as possible, Air New Zealand offers a chauffeur service or valet parking*, three pieces of checked luggage (up to 23kg each), priority check-in, lounge access and priority boarding.
*Dependent on booking class and type of fare. Chauffeur service valid within a 60 mile radius of London Heathrow airport. Valet parking valid for stay of up to 30 days.
For more details on why we recommend flying premium with Air New Zealand, see our First and Business Premium Airline Guide.
Air New Zealand Baggage Allowance
Cabin baggage is restricted to 1 item in Economy Class with a maximum weight of 7kg. Guests in Premium Economy and Business Premier as well as Air New Zealand and Star Alliance Elite members are permitted 2 pieces with a maximum combined weight of 14kg. In addition to these allowances, 1 small personal item may be taken on board such as a handbag or thin laptop bag, duty free items, or a coat.
Laptops carried in larger bags or wider computer bags will be considered 1 piece of cabin baggage and not a personal item.
Air New Zealand’s checked baggage allowance includes:
- Economy – 1 piece at 23kg
- Premium Economy – 2 pieces at 23kg each
- Business – 3 pieces at 23kg each
Business fares, Gold and Elite members are allowed 1 additional bag to the standard allowances
Sports items such as bicycles, surfboards, snow skis and snowboards, golf clubs and wind surf equipment are permitted as part of the standard baggage allowance if less than 2 metres in length and under 23kg in weight. Bags weighing over 23kg will be charged a heavy bag fee, while those that exceed linear dimensions of 158cm will be charged an oversize fee.
Any bag weighing more than 32kg will not be accepted and may have to be sent as freight
Infants are allowed one piece of cabin baggage but do not receive a checked baggage allowance. Strollers and car seats however are accepted free of charge. Children 2 years and above are permitted the standard baggage allowance depending on fare type.
Buying a cheap collapsible stroller is a great idea for travel as they are small and light enough to be taken in the cabin
Restricted or Dangerous Goods
Those items that may endanger the safe operation of flight such as flammable items, explosives, fireworks, poisons, toxic materials and gasoline powered machines are never permitted. For a specific list of restricted items ask your Flight Centre Travel Consultant.
Some batteries such as those for electric wheelchairs may be permitted in the cabin. Ask your airline for specific travel advice on proper procedures for carriage.
International Check-in Guide
- Know what time you need to leave the house to get to the airport
- Pack your things, check out our baggage guide
- Have your flight itinerary ready
- Ensure you have your valid passport ready
Be at the airport at least 120 minutes prior to scheduled departure time
At the airport
- Proceed to check-in counter with passport and itinerary ready
- Go through security
- Continue through customs
- Check the gate number and flight status
- Sit down and get comfy!
Luxury in the air and on the ground
Air New Zealand guests can enjoy lounge access in London, Los Angeles and New Zealand, as well as various destinations in New Zealand and internationally. Lounges provide quiet places to work or relax with drinks, light meals and reading materials. Office and work-related equipment, such as fax machines, photocopiers, printers and Wi-Fi, is also available.
Business Premier, Elite and Gold passengers are invited to use the Singapore Airlines Lounge at London Heathrow Terminal 2, the Star Alliance lounge at Los Angeles International (managed by Air New Zealand) and the new lounge at Auckland airport.
Enjoy Air NZ's awards worldwide
The Air New Zealand Airpoints frequent flyer program allows members to earn and redeem points for flights on Air New Zealand and Star Alliance flights as well as for Virgin Australia and Cathay Pacific flights when on an Air New Zealand code-share flight number. Points can also be earned and redeemed with partner hotel stays and car rentals. Additionally, Status Points are earned in conjunction with Airpoints Dollars which determine membership status level. Each tier, from Silver, Gold and Elite offer greater rewards and benefits.
Earn and redeem Airpoints Dollars to spend for flights on Air New Zealand and Star Alliance flights, car rental hire, hotel stays in New Zealand and Koru Membership. Earn Status Points on most fare classes to achieve a higher tier status.
An upgrade to Silver status is achieved with 450 Status Points accrued within a 12 month period. Silver benefits include two lounge passes, upgrade privileges and Business Class award fares for upgrades.
A minimum of 900 Status Points are required to upgrade to Gold. In addition to Silver benefits, Gold status members are given lounge access for any Air New Zealand or Star Alliance flight, a no Airpoints Dollars expiry benefit as well as car and hotel rental vouchers and complimentary frequent flyer seating.
Elite status is achieved with a minimum of 1500 Status Points accrued in one year. In addition to Gold benefits, Elite members are entitled to roll over extra Status Points for the next year, complimentary valet parking at selected airports, elite partner card and gifts.