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Air New Zealand Flights

Air New Zealand aircraft
  • Overview
  • Before you fly
  • In the air

About Air New Zealand

Experience the world’s warmest welcome when flying with Air New Zealand. Approaching everything with genuine enthusiasm, it’s an airline that never stops looking for ways to bring you a better way to fly. Offering unrivalled comfort, service and entertainment onboard, Air New Zealand is committed to making your journey as unforgettable as the trip itself. Air New Zealand, in conjunction with its partners, offers more options to New Zealand than any other airline from the UK. With plenty of different stopover destinations between London and New Zealand, passengers can travel with Air New Zealand from London to Los Angeles and onwards to Auckland, or fly from London with one of its airline partners via Asia or North America before picking up an Air New Zealand flight onto the Land of the Long White Cloud. And with Air New Zealand's uniquely Kiwi service and innovative onboard entertainment, food and service, there's truly never been a better way to fly.

Web and Mobile Check-in

Online check-in opens 24 hours before your flight. With online check-in you can print your boarding pass before the airport or use mobile boarding passes in the Air NZ mobile app, so you'll only need to use the kiosk or counter if you have luggage to check in. If you’re checking in a bag, remember that you still have to tag and drop your bags before bag drop closes.

Airport Check-in

You can check in using self-service kiosks at Auckland, Wellington, Christchurch, Queenstown, Sydney, Perth, Melbourne, Brisbane, London Heathrow, San Francisco, Los Angeles, Gold Coast, Adelaide, Hong Kong, Tokyo Narita and Fiji Nadi. You will need a machine-readable passport. The kiosk will print your boarding passes and bag tags, if you're checking in baggage. At the bag drop the airport staff will check your passport.

Bag drop closes 30 minutes before domestic New Zealand flights and 60 minutes before international flights, except for flights departing from Sydney, London Heathrow and all US and Canadian airports when it closes 75 minutes before your flight departure

Baggage Allowance Carry-on allowance:

Economy

1 carry-on bag up to 7kg and 1 additional small bag, handbag, briefcase or non-rigid garment bag

Premium Economy amd Business Premier

2 carry-on bags up to 7kg each, individually 1 additional small bag, handbag, briefcase or non-rigid garment bag

Checked baggage allowance:

Depending on your destination and your cabin class, Air New Zealand’s checked baggage allowances may vary. The majority of flights will include the below allowances.

Economy

1 piece of baggage; each bag must weigh no more than 23kg.

Premium Economy

2 pieces of baggage; each bag must weigh no more than 23kg.

Business Premier™

3 pieces of baggage; each bag must weigh no more than 23kg

** Business fares, Gold and Elite members are allowed 1 additional bag to the standard allowances or 10kg of extra weight within existing baggage.

Bulky Items

Overweight and oversized items and sports equipment, such as bicycles, surfboards, snow skis and snowboards, golf clubs and wind surf equipment, are permitted as part of the standard baggage allowance if less than two metres in length and under 23kg in weight. Bags weighing over 23kg will be charged a heavy bag fee, while those that exceed linear dimensions of 158cm will be charged an oversize fee. Any bag weighing more than 32kg will not be accepted and may have to be sent as freight.

Infant baggage

Infants are allowed one piece of cabin baggage but do not receive a checked baggage allowance. Strollers and car seats however are accepted free of charge. Children two years old and above are permitted the standard baggage allowance depending on fare type.

Lounges

All Business Premier™ passengers, Elite, Gold, Elite Partner and Koru members can start their journey in style in one of Air New Zealand’s bright and airy lounges. You will never go hungry with the ‘food theatre’, buffet meals, light refreshments, barista coffee and bar, and you can stay connected with the business suite or freshen up with the custom shower facilities. As well as dedicated Air New Zealand international, regional and domestic lounges, partner and Star Alliance agreements mean that you can access other airlines’ lounges around the world. Passengers starting their journey at London Heathrow are invited to enjoy the Singapore Airlines SilverKris Lounge before departure.

Frequent Flyer Points

Airpoints is Air New Zealand's loyalty programme. As an Airpoints member you'll earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights. Then you can spend your Airpoints Dollars on flights, OneUp upgrades, hotels and rental cars.

  • Silver: Silver tier benefits include upgrades, lounge access eVouchers and discounted Business Premier™ fares.
  • Gold: When you achieve Gold tier status, you can look forward to additional benefits, such as extra baggage allowance, Star Alliance lounge access and priority check-in.
  • Elite: Enjoy a wide array of travel privileges to make every travel experience seamless, including extra lounge and upgrade privileges, the ability to nominate an Elite Partner and a number of other extra benefits.

When flying with Air New Zealand, you'll have a personal on-demand entertainment screen, featuring gate-to-gate inflight entertainment, meaning most passengers can start using their entertainment system as soon as they are onboard, right through to when the plane lands. There's a range of entertainment options to suit all tastes, including Hollywood blockbusters, arthouse films, comedies, and classics, as well as a full selection of TV series, documentaries, plus Spotify playlists and audio books – and you can even order snacks and drinks right from the screen if you get peckish. Air New Zealand is renowned for its menus, showcasing the flavours of Kiwi cuisine. Its onboard dining experience brings you fresh ingredients and free-poured award-winning New Zealand wine to complement each meal.

Choose an Option to Book Flights with Your Favourite Airline

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Frequently Asked Questions (FAQs)

Does Air New Zealand have power outlets?

Air New Zealand provides individual USB sockets or shared in-seat power connections in all cabins on long-haul flights, so you can keep your devices powered up.

How do I book the a Skycouch™ on Air New Zealand?

Simply book your Economy seat and then your Travel Consultant can help you upgrade to the Economy Skycouch™, so you will have the entire row to yourself, which transforms into a couch after take-off. It's one of our favourite ways to fly with Air New Zealand!

How much does it cost to change a flight with Air New Zealand?

The cost to change flights will vary depending on the type of fare you have booked. If you need to make a change to your booking, you can contact your Travel Consultant, who will be able to check the terms and conditions for you and help with date changes or cancellations. This will normally involve a change fee plus any difference in fare for the new flights. 

 

Did You Know?

Air New Zealand is famous for its fun, quirky safety video productions. Its Middle Earth-themed video, launched in 2014 to celebrate the release of the latest Hobbit movie, has over 20 million views on YouTube! Māori culture is an important part of New Zealand's heritage and culture, something Air New Zealand embraces and shares with New Zealanders and overseas visitors. It even uses Te Reo (Maori language) to greet passengers. Kia Ora! Air New Zealand is very active in promoting the protection of its country’s ecosystems and biodiversity, as well as the advancement of climate science, partnering with the Department of Conservation (DOC), Antarctica New Zealand and the New Zealand Antarctic Research Institute. It even produced a flight safety video in 2018 showcasing Antarctica and the work of climate and environmental scientists there – the World’s Coolest Safety Video.

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Your holiday

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Information correct as of September 2019.