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Cabin Classes


The most economical, yet comfortable way to fly, Economy Class on Air New Zealand features a seat designed for maximum comfort and space. Legroom ranges from an industry standard 31-inch seat pitch to a more generous 33-inch pitch depending on the seat position in the cabin. For added comfort, adjustable headrests can be moved to provide head and neck support. All seats also come with in-seat power, USB and iPod connections. 

Upgrade to the Economy Skycouch™

Whether you’re a couple who’d like a bit of extra room, parents with a young child or a parent with two restless kids, you’ll find the Economy Skycouch the perfect solution. The Skycouch is a trio of Economy seats that together create a flexible space for whatever you want it to be; to relax and stretch out in, or for the kids to use as a play area. It’s like having your very own couch on the plane. 

Air New Zealand Skycouch

Entertainment: Sit back and relax with around 1,800 hours of on-demand entertainment, available to watch from the moment you board the plane on your personal seat back video screens. Select from a wide range of on-demand entertainment that includes the latest movie releases, favourite classics and TV shows, music and games. Touch screen technology allows for easy screen navigation and headphones are provided at each seat.

Food and Beverage: In Economy, feast on delicious kiwi inspired food and wines and if you’re feeling a little peckish in between meals you can order snacks and drinks from your personal entertainment system.  

Premium Economy

Air New Zealand’s unique Premium Economy Spaceseat™ has been designed with a fixed hard shell so that the person sitting in front won’t recline into your space. The cabin offers a unique 2-2-2 configuration, meaning more aisle access. The seats that run through the inner space of the cabin have also been designed for couples, so you can relax together, while the seats on the outer space of the cabin offer more privacy. All seats also come with a little bean bag for you to rest your feet on too.

Please note: Air New Zealand’s 777-300ER flying to New Zealand via Los Angeles will be undergoing a progressive refurbishment from February to November 2017. Customers flying to New Zealand via Los Angeles during this time may experience either the Premium Economy Spaceseat™ or new Premium Economy seat onboard. Customers travelling from London to Los Angeles only will experience the Premium Economy Spaceseat™ (featured) until August 2017.

Dining in Air New Zealand Premium Economy

Entertainment: Over 1,800 hours of entertainment choices are available for on-demand viewing. Watch the latest movie, TV shows and news or just sit back and relax while listening to the huge music collection. For those who bring their own entertainment on board, your seat will offer USB power connections to allow for continued use of personal devices.              

Food and Beverage: Fresh, New Zealand-inspired meal options are available in Premium Economy and matched with the finest New Zealand wines. Snacks in-between meals are also available and can be ordered directly from the seat-back touchscreen.

As part of your Premium Economy experience you'll also enjoy priority check-in and boarding, and recieve increased luggage allowance.

Business Premier

The Business Premier cabin features a 22 inch wide signature chalk coloured leather seat which flips over to create a 6 foot 7.5 inches fully flat bed, all with direct aisle access and memory foam mattress, duvet and two full size pillows.

Dining in Business Premier

Entertainment: Whether you prefer to sit back and relax or get some work finished, you’ll have over 1,800 hours of entertainment, available on your 12.1 inch touch screen from the moment you board to the moment you land, as well as in-seat power, USB port and iPod connection.

Food and Beverage: Air New Zealand serves delicious inflight menus complimented with award-winning New Zealand wines. And, if you want some company, the ottoman footrest by your seat provides a seat for your guest, while your large table offers enough room for you to dine together. 

To make your journey as smooth as possible, Air New Zealand offers a chauffeur service or valet parking*, three pieces of checked luggage (up to 23kg each), priority check-in, lounge access and priority boarding.

*Dependent on booking class and type of fare. Chauffeur service valid within a 60 mile radius of London Heathrow airport. Valet parking valid for stay of up to 30 days.

For more details on why we recommend flying premium with Air New Zealand, see our First and Business Premium Airline Guide.


Air New Zealand Baggage Allowance


Cabin baggage is restricted to 1 item in Economy Class with a maximum weight of 7kg. Guests in Premium Economy and Business Premier as well as Air New Zealand and Star Alliance Elite members are permitted 2 pieces with a maximum combined weight of 14kg. In addition to these allowances, 1 small personal item may be taken on board such as a handbag or thin laptop bag, duty free items, or a coat.

Laptops carried in larger bags or wider computer bags will be considered 1 piece of cabin baggage and not a personal item.


Carry On Baggage


Air New Zealand’s checked baggage allowance includes:

  • Economy – 1 piece at 23kg 
  • Premium Economy – 2 pieces at 23kg each
  • Business – 3 pieces at 23kg each

 Business fares, Gold and Elite members are allowed 1 additional bag to the standard allowances


Checked Baggage

Bulky Items

Sports items such as bicycles, surfboards, snow skis and snowboards, golf clubs and wind surf equipment are permitted as part of the standard baggage allowance if less than 2 metres in length and under 23kg  in weight. Bags weighing over 23kg will be charged a heavy bag fee, while those that exceed linear dimensions of 158cm will be charged an oversize fee.

Any bag weighing more than 32kg will not be accepted and may have to be sent as freight


Bulky Items

Infant Baggage

Infants are allowed one piece of cabin baggage but do not receive a checked baggage allowance. Strollers and car seats however are accepted free of charge. Children 2 years and above are permitted the standard baggage allowance depending on fare type.

Buying a cheap collapsible stroller is a great idea for travel as they are small and light enough to be taken in the cabin

Restricted or Dangerous Goods

Those items that may endanger the safe operation of flight such as flammable items, explosives, fireworks, poisons, toxic materials and gasoline powered machines are never permitted. For a specific list of restricted items ask your Flight Centre Travel Consultant.

Some batteries such as those for electric wheelchairs may be permitted in the cabin. Ask your airline for specific travel advice on proper procedures for carriage.


International Check-in Guide

At home

  • Know what time you need to leave the house to get to the airport
  • Pack your things, check out our baggage guide
  • Have your flight itinerary ready
  • Ensure you have your valid passport ready

Getting there

  • Be at the airport at least 120 minutes prior to scheduled departure time

At the airport

  • Proceed to check-in counter with passport and itinerary ready
  • Go through security
  • Continue through customs
  • Check the gate number and flight status
  • Sit down and get comfy!



Luxury in the air and on the ground

Air New Zealand guests can enjoy lounge access in London, Los Angeles and New Zealand, as well as various destinations in New Zealand and internationally. Lounges provide quiet places to work or relax with drinks, light meals and reading materials. Office and work-related equipment, such as fax machines, photocopiers, printers and Wi-Fi, is also available.

Auckland International Koru Lounge

Business Premier, Elite and Gold passengers are invited to use the Singapore Airlines Lounge at London Heathrow Terminal 2, the Star Alliance lounge at Los Angeles International (managed by Air New Zealand) and the new lounge at Auckland airport. 

London Heathrow Terminal 2: The Queen’s Terminal


Frequent Flyer

Enjoy Air NZ's awards worldwide

The Air New Zealand Airpoints frequent flyer program allows members to earn and redeem points for flights on Air New Zealand and Star Alliance flights as well as for Virgin Australia and Cathay Pacific flights when on an Air New Zealand code-share flight number. Points can also be earned and redeemed with partner hotel stays and car rentals. Additionally, Status Points are earned in conjunction with Airpoints Dollars which determine membership status level. Each tier, from Silver, Gold and Elite offer greater rewards and benefits.  

Entry Level

Earn and redeem Airpoints Dollars to spend for flights on Air New Zealand and Star Alliance flights, car rental hire, hotel stays in New Zealand and Koru Membership. Earn Status Points on most fare classes to achieve a higher tier status.

Airpoints Silver

An upgrade to Silver status is achieved with 450 Status Points accrued within a 12 month period. Silver benefits include two lounge passes, upgrade privileges and Business Class award fares for upgrades.

Airpoints Gold 

A minimum of 900 Status Points are required to upgrade to Gold. In addition to Silver benefits, Gold status members are given lounge access for any Air New Zealand or Star Alliance flight, a no Airpoints Dollars expiry benefit as well as car and hotel rental vouchers and complimentary frequent flyer seating.

Airpoints Elite 

Elite status is achieved with a minimum of 1500 Status Points accrued in one year. In addition to Gold benefits, Elite members are entitled to roll over extra Status Points for the next year, complimentary valet parking at selected airports, elite partner card and gifts.