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In-Store COVID-19 Guidance

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For the protection of both our customers and our consultants, if you are booking an appointment to see us face to face please take note of the following, important information:

1. We kindly ask that you do not come into a store if you have COVID-19 symptoms or have been in contact with anyone who has tested positive with COVID-19. 

2. Access to our stores is by appointment only. Please arrive at your selected time and let us know of your arrival. 

3. Customers are required to always wear a face mask whilst in store. Our Consultants will wear the appropriate PPE whilst they are tailor-making your trip and transparent protective screens have been installed on each desk. 

4. Please do not shake hands or make physical contact with your Consultant. 

5. Hand sanitiser will be made available. Please use this where indicated. 

6. We are reducing the number of customers and staff in our stores to help us practice social distancing. Please follow any instructions around the stores and only attend your appointment with the people necessary to make the booking – eg. leave children at home where possible. 

7. Unfortunately, we are no longer able to provide refreshments. Please feel free to bring any drinks you may require with you. 

8. Please make use of the brochures in the store, but we kindly ask that you take any that have been personally handled away with you.  

9. We are now cashless. Payments for your trips will be by card only. 

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Flight Centre’s Travel Consultants really know their stuff when it comes to creating bespoke itineraries. Get in touch below, and let us tailor-make it easy