Need help with your booking?
With news around coronavirus (COVID-19) constantly changing, we understand that this is a stressful time for those with plans to travel. We value all our customers, however we are experiencing long call times presently. If you think your travel is affected, please only call us if you’re departing in the next 48 hours, to help us prioritise those with immediate travel arrangements.
In order to provide the best possible service and care for our customers, we will continue to monitor the outbreak as it evolves and provide updates on this page.
As a priority, we will contact customers as soon as possible where travel plans are directly affected by the latest Foreign & Commonwealth Office (FCO) travel advice, available here. Indeed, please rest assured we are reaching out to everyone with departure dates in the next 30 days to rearrange your travel plans or provide a Refund Credit Note for all customers who wish to cancel their holiday. Flight Centre welcomes ABTA’s recent guidance for package travel bookings, which means Refund Credit Notes are now protected by ABTA/ATOL, where the original booking had that protection, right up to 31 July 2020 – plenty of time to dream about your next amazing travel experience!
If you have requested a refund we will issue a Refund Credit Note to you as soon as possible (as you might expect, we have a back-log but we’re making great progress in the circumstances).
And there's so much more we do to ensure we’ve got your back – before, during and even after your trip...
- We’ll go out of our way to help when travel changes are out of your control
- We’ll minimise cost and maximise flexibility when your plans have to change
- We’ll give you the latest advice – to cut through all the noise
Simply put, you’re in safe hands when you book your tailor-made easy travel with Flight Centre.
From the moment you walk into one of our stores, live chat or talk to one of our lovely Consultants on the phone, you don’t just get a trusted travel PA, you’re backed by a worldwide team of experts.
Customers love our Flight Centre Concierge team and the peace of mind that comes with our
24-hour support helpline. And when you book all elements of your holiday together, you’ll get ATOL protection.
“It’s the kind of help you don’t know you need until, you do,” Liz Mathews, Managing Director, Flight Centre Retail, says. “But that’s when we come into our own – there’s so much more that goes on behind the scenes and, when required, we have people working round the clock to ensure we are doing our utmost to assist our customers in-destination. When your plans are disrupted, we’ll work with suppliers to ensure you enjoy maximum flexibility and minimum costs.
“It’s the side of our customer service we are enormously proud of – yet something we hope you never get to appreciate."
Need Some Travel Advice? Contact our Friendly Consultants Today
Flight Centre’s Travel Consultants really know their stuff when it comes to creating bespoke itineraries. Get in touch below, and let us tailor-make it easy
Frequently Asked Questions
Many airlines are waiving their change fees and giving customers more flexible rebooking options. However, these options do depend on the airline, when you are travelling, and your destination. We recommend that you contact your Travel Consultant, as they will be able to provide you with specific options for amending your travel dates.
If your flight has been cancelled, your Travel Consultant and they will be able to provide you with your options. If you are unable to contact your Consultant, you can contact our Emergency Assistance team on 0203 056 7993 who will also be able to help you with your booking.
Cancellation policies vary from airline to airline and are dependent on dates of travel and destination. You should contact your Travel Consultant, and they will be able to advise of your cancellation options and the fees surrounding this.