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Important Information for Customers Flying British Airways

If you are flying British Airways, we will require your email address and mobile phone number. This is so British Airways can contact you as quickly as possible should there be a delay or disruption to your flight. They will not send you any marketing or promotional material, unless you have previously authorised them to do so.

If you are flying to an APIS country (such as the USA) British Airways will require further information, such as your passport details. All airlines require this information. To learn more about APIS, please see below.

To ensure we have this information, please contact your consultant
or click here to update it online.

APIS - Important Information for Flight Centre Customers

What does APIS stand for?

It stands for Advanced Passenger Information System.

What is it?

Many countries, including the USA, introduced national legislation which came into effect on 7th March 2006. This means that airlines flying to these countries must provide various details about each customer. In some cases, aircraft will not be able to land if they have passengers onboard where these details have not been provided in advance.

Which destinations does this apply to?

Currently, APIS data needs to be provided for customers traveling to or in transit to the following countries: USA, Canada, Mexico, China (except HKG), Japan, UAE, Thailand, South Africa, Spain, Pakistan, Jamaica, Kenya, Algeria, Iran, Syria, Morocco.

This list is subject to change so please check with your Flight Centre Consultant if your destination requires APIS data.

What information is required?

For ALL the countries mentioned above, your Flight Centre Consultant will need to enter the following passport information into your booking in advance of you arriving at the airport:

Passport number
Country of Issue
Country of Citizenship
Date of Birth
Sex
Expiry of passport
Name in passport (must be same name as issued on the ticket)

NOTE: For customers' traveling to or transiting the USA, your Flight Centre Consultant will also require

Country of residence
City of residence
The address of your first night's accommodation in the USA including full postal/ZIP code.

Customers that do not provide this information could be denied boarding at the airport.

Your Flight Centre Consultant will also ask for your mobile telephone number and email address. We will also enter these details into your booking. Some airlines will then contact you directly should there be any delays or changes to your flights.

When is this supplied to the airline?

We need to supply this to the airline at least 1 week prior to departure - although the sooner the better! We do this through our in house reservation system. All you need to do is supply us with the correct details and the first opportunity.

If I don't know the information when I book - how can I inform my Flight Centre Consultant?

You can advise your Flight Centre Consultant the required details via:

Email
Phone
Fax
In person at the Flight Centre you booked through

What happens if I don't supply my Flight Centre Consultant with these details?

If you don't let our consultant know these details in advance - you may not be allowed to board the plane when you get to your UK airport. We will endeavor to contact you if we haven't heard from you; however it is your responsibility to advise us of your details. The airline may choose to enter this information for you directly at the airport, however this will cause delays and you may miss the departure of your flight.

What happens to the information once I provide it to my Flight Centre Consultant?

The information is entered directly into the airline reservation system so the airline can pass this data on directly to the relevant immigration authorities before the flight departs. The information is not kept on file by Flight Centre, and cannot be accessed once the flight has departed. This information is not passed to any other 3rd party.

Where do I go if I require further information?

For more information on APIS, please refer to http://www.customs.gov/xp/cgov/home.xml or speak directly with your consultant.