Meet the leaders behind our team of Premium Airfare Experts. With an average of ten years experience each, our team leaders are experts in both experiencing and booking premium travel. Read on to find out about their best premium travel tips or contact them in store today. 

Consultant list

The London Flight Centre Team
Ben Fryer of First and Business Richmond

Ben Fryer

Team Leader at
First and Business
I am incredibly passionate about travel, having worked in the industry for over 12 years and travelled to over 40 countries. With this knowledge I can offer great tips on travel to destinations like South Africa, Asia and New York as well as airline advice on British Airways and Virgin Atlantic. Like for example did you know that if you take the Etihad chauffeur service, it’s just as quick to travel from Jumeirah to Abu Dhabi as it is to Dubai.
Dan Davis for First and Business Fulham

Dan Lavis

Team Leader at
First and Business
I have been with First and Business for over six years. In that time I have developed expert knowledge on a range of airlines such as British Airways and Virgin Atlantic, and can offer first-hand advice for travel to the United States, Canada, the United Arab Emirates and Australia. My best piece of travel advice would be that not all flat beds are alike. We can advise you on which ones are the best and which ones offer the best value.
Phil Burdekin of First and Business Wimbeldon

Phil Burdekin

Team Leader at
First and Business
New Malden
I have been with First and Business for over four years and have worked in the travel industry for over 14 years. My areas of expertise would be travel to Australia and New Zealand, and airlines such as British Airways, Virgin Atlantic, Emirates, Etihad and Qantas. With Etihad for example, if you’re travelling with a partner, always book seat letters E and F as they are the best seats for couples. That’s just an example of the kind of service we can offer.
Rachel Finney of First and Business Buckingham Gate Road

Rachel Finney

Team Leader at
First and Business
I began my career in the travel industry 14 years ago and haven’t looked back. When I joined First and Business three years ago I achieved a store personal best in my first month. I think the most important thing for our customers to know is that we are not biased in our service. We book all airlines and can also take care of meal and seat requests as well as your accommodation and transfers.
Lucie Boreham of First and Business Regent Street

Lucie Boreham

Team Leader at
First and Business
High Street Kensington
I have worked in the industry for over 16 years beginning as an Emirates cabin crew member. In addition to airline knowledge, I think the biggest advantage of booking with First and Business is our 24/7 emergency support service. I worked in our out of hours team during the 2010 ash cloud disruption and all I can say is, I felt sorry for the travellers that didn’t book with us.
Mark Johns of First and Business Wimbledon

Mark Johns

Team Leader at
First and Business
I have over 7 years’ experience within the travel industry and have travelled extensively in South America, Singapore and New York. Along with my first-hand travel experience, I can also offer my knowledge and expertise when it comes to airlines such as British Airways, Emirates, Etihad, Iberia and more. Little things like having shower facilities at Cathay Pacific’s lounge in Hong Kong and being able to fast track immigration with China Southern can make a huge difference to your trip and make upgrading worth your while.
James Howe of Flight Centre Goodge Street

James Howe

Manager at
First and Business
I have worked in the travel industry for over six years and have been with the team at Goodge Street since the beginning. I think our biggest strength at First and Business is our specialised knowledge and booking expertise. We can not only advise you on what airline offers the best premium economy cabin, but also what seat to choose for optimal comfort. And then we can find you the best price possible and book it for you.
Amy Frost of First and Business Baker Street

Amy Frost

Team Leader at
First and Business
Baker Street
I have been a member of the First and Business team for over 10 years. Within this time I have been lucky enough to travel all over the world, from Australia to Asia, South America to the Middle East and more. Throughout these travels, I’ve also experienced a huge range of airlines and can offer first hand advice on travel with Cathay Pacific, Malaysia Airlines, Emirates and more.