Travel Update: Coronavirus (COVID-19)
With news around coronavirus (COVID-19) constantly changing, we understand that this is a stressful time for those with plans to travel. We value all our customers, however we are experiencing long call times presently. If you think your travel is affected, please only call us if you’re departing in the next 48 hours, to help us prioritise those with immediate travel arrangements.
In order to provide the best possible service and care for our customers, we will continue to monitor the outbreak as it evolves and provide updates on this page.
As a priority, we will contact customers as soon as possible where travel plans are directly affected by the latest Foreign & Commonwealth Office (FCO) travel advice, available here. Indeed, please rest assured we are reaching out to everyone with departure dates in the next 30 days to rearrange your travel plans or provide a Refund Credit Note for all customers who wish to cancel their holiday. Flight Centre welcomes ABTA’s recent guidance for package travel bookings, which means Refund Credit Notes are now protected by ABTA/ATOL, where the original booking had that protection, right up to 31 July 2020 – plenty of time to dream about your next amazing travel experience!
If you have requested a refund we will issue a Refund Credit Note to you as soon as possible (as you might expect, we have a back-log but we’re making great progress in the circumstances).
And there's so much more we do to ensure we’ve got your back – before, during and even after your trip...
- We’ll go out of our way to help when travel changes are out of your control
- We’ll minimise cost and maximise flexibility when your plans have to change
- We’ll give you the latest advice – to cut through all the noise
Simply put, you’re in safe hands when you book your tailor-made easy travel with Flight Centre.
Chat to Us For the Latest Travel Advice
Flight Centre’s Travel Consultants really know their stuff when it comes to creating bespoke itineraries. Get in touch below, and let us tailor-make it easy