Independent – Excellence Standard Survey
We value our clients so much that we regularly undertake an independently-operated Excellence Standard (ES) Survey to gauge their satisfaction. On average, our survey has found that our clients are 98% happy with our service.
Client Relationship Managers
In addition to your dedicated Account Manager, you may also have a Client Relationship Manager (CRM) as a second point of contact. Our CRMs are available to provide you with monthly reporting, negotiate corporate rates on air and land, and help deliver travel efficiencies and savings.
One Best Way Operating System
We abide by our global Flight Centre ‘One Best Way’ operating system, ensuring all bookings, communications, financial processes and practises are performed to a consistently high standard.
Internal Auditing And Financial Compliance
As part of Flight Centre, FCBT are subject to regular internal auditing to ensure we perform the best financial practices.
While FCBT works closely as a team, each member has ownership of their portfolio and clients. Every Account Manager, Team Leader and Area Leader is responsible for their client’s satisfaction and providing the best service possible.