The concierge is an oft-overlooked role. Some travellers think it’s outdated and that all the information a concierge has, you can find out for yourself on Google. Others don’t even realise the service is there. But when you book a Journey or Escape holiday with Flight Centre, you’ll have free access to our Travel Butler concierge service – from the moment you book to the moment you arrive safely home – and if you don’t take full advantage, you could be missing out on years of travel experience and local knowledge. Google may be good, but it’s not THAT good.
So instead of consulting the internet about planning your trip, why not ask your Travel Butler instead, and take the hassle out of everything? Ask these seven simple questions and they’ll do their best to make your holiday amazing, before you’ve even made it to your destination:
How much time do I need at the airport?
This question is crucial, especially if you’re prone to airport anxiety. Your Travel Butler will go through how long it takes to get through check-in and airport security and how much contingency time you should build in. They’ll also be able to guide you with advance online check-in (process and timescale varies from airline to airline) and give you an overview of what facilities and amenities your departure airport offers.
Your Travel Butler can even help you choose and book airport parking – so we’ve got you covered at every stage of your journey.
Which insurance cover should I go for?
Choosing the right travel cover should be a doddle, but there’s lots to consider: how much compulsory excess should you allow? Do you need extra insurance for certain activities? How will your pre-existing conditions affect your level of cover and the cost? And so on. No need to worry though, as our Travel Butler concierge team is dealing with insurance bookings and queries on a daily basis. They can guide you through the jargon to find the right policy, making sure it covers all the things you need. So all you’ll need to think about is making sure you have the time to do all the amazing activities you’re now covered for!
What do I do about visa and vaccinations?
Having collectively travelled all over the globe, our Travel Butlers know all there is to know about visas and vaccinations. Name your destination and they can let you know whether you need a visa, the costs, how to apply and how far in advance to do it, as well as listing off any required and recommended inoculations. Still need a bit more help? Your Travel Butler can even go through your visa application with you, as well as arranging vaccination appointments for you at one of our Flight Centre Travel Clinics.
How do I book spa treatments at my hotel?
We offer some of the most desirable hotels in the world – particularly in our range of Escapes holidays – so it stands to reason they boast some of the best spas in the world too. Speak to your Travel Butler about your hotel’s offering and they can get hold of the spa menu for you in advance, and help you secure that much-needed massage slot; the perfect reward after a day spent exploring.
What tours should I book?
Whether you’re into gourmet grub, flying high in a helicopter, taking an unforgettable train journey or cruising through a coral-clad archipelago, our Travel Butlers can help you pre-book your in-destination tours. Even better: they can recommend the best tours and activities to suit your style, needs and budget too, as well as finding excursions that will work for your whole holiday group.
Where are the best places to eat?
This question is incredibly important, not just for ensuring a good, memorable evening, but also for preventing that holiday dinner headache: nothing is more frustrating than spending hours wandering the streets looking for the perfect place to chow down, not to mention finding somewhere that everyone can agree on.
Your Travel Butler will know all the best places in town. That could be restaurants with Michelin stars or award-winning chefs, burger joints that the locals love, or street food outlets and night markets that deliver just the right amount of spice. Got special dietary requirements, whether that be vegan, veggie or even gluten free? Your Travel Butler will be able to find an eaterie to suit your needs.
What is there to do in the local area?
This is perhaps the most important question for those who want to immerse themselves in the local area and culture. Your Travel Butler can pick out hidden gems near your hotel, tell you where the market is and what time it opens, which shops are best for authentic, reasonably-priced souvenirs and, most importantly, the quickest route to the beach.