For further information contact:
Business Development Team
Level 13, Apex Tower
High St,
New Malden
SURREY KT3 4DQ
Phone: 0208 336 5069
Email: fcbtsales@flightcentre.co.uk
What our customers say
Look out Bondi beach, there is a new lifesaver in town! Holly, my personal travel advisor at Flight Centre Business Travel has all the knowledge and facilities to save me 15 hours a week booking our company travel. My only regret is that I didn’t find her sooner!
Liz Gant, Office Manager
I’m writing to let you know what a star you have in Danny. He has been managing our very difficult account since we started doing business with Flight Centre and throughout has been a true professional going beyond the call of duty to ensure that our requirements are always met.
Naina Champaneri, HR Co-ordinator
Having one direct contact to look after all our travel needs, from the initial quote through to invoicing makes booking with Flight Centre Business Travel such a simple process.
Ted Parker, HR Manager
Thank you FCBT especially to Toni a true travel professional with capabilities above and beyond my expectations. Toni is fabulous to deal with and I wouldn’t know what I’d do without her expertise at the end of the phone. Our business requires very complicated itineraries and often many changes which are dealt with perfectly without us feeling like a burden, in Toni’s words ‘that’s what I’m here for’.
Sue Webb, Office Manager
Our relationship with Nick is what makes working with Flight Centre Business Travel such a breeze. He provides us with a friendly, efficient, pro-active service and great value for money.
Anna Hylton, PA to Director
Our Profile
Flight Centre Business Travel is a specialist division of Flight Centre Limited providing you with travel management services, focusing on exceptional customer service and best prices in the SME market. Our people guarantee a commitment to personalised service, innovative thinking and genuine cost savings. We also offer specialist expertise and local market knowledge. With our strong alliances with industry leading airlines, hotel and car rental partners, and our global negotiating strength we are able to deliver a cost-effective travel solution for you and your company. We are committed to understanding you the customer and what your unique needs and requirements are.
Our Company
Since opening its first store in Sydney in 1981, Flight Centre Limited has grown to become one of the world's largest independent travel retailers. The company now operates more than 1,200 retail stores in the UK, Australia, New Zealand, South Africa, the USA, Canada and Hong Kong, and employs more than 5,500 people worldwide. Flight Centre UK was launched in October 1995 and now has over 90 stores nationwide, employing more than 550 people. The UK market is identified as one of the biggest growth areas globally for Flight Centre Limited.
Our People, Our Philosophies
Every employee shares our commitment to value our customers and our people as number one. Flight Centre Limited is a strong believer in setting goals and targets, and in turn rewarding and incentivising our team members to achieve them. One of our philosophies is 'if your work isn't fun you shouldn't be doing it'. We are empowered to make decisions and to learn from them in true entrepreneurial spirit.
Why choose us?
Our people are committed to personalised service, innovative thinking and genuine cost saving. In addition, our strong alliances with industry leading airlines, hotels and car rental partners enable us to deliver a cost effective total travel solution for you and your company.
Dedicated Account Manager
Our dedicated account managers offer a highly personalised service ensuring we are completely familiar with your travel needs whilst saving you money.
No Contracts
We believe the exceptional customer service we offer will give you the confidence and loyalty to remain with us.
Total Travel Solution
We offer a complete portfolio of travel services ranging from air, land & sea to passport, visa & insurance requirements.
Competitive Fee Structure
We are very proud to say that our fee structure is one of the most competitive in the market.
What else can we offer?
We also offer a range of added value services to ensure that we meet the needs of our clients.
24 Hour Emergency Assistance
Service 24 hours a day, 365 days a year from anywhere in the world to help you with any unexpected changes to your travel arrangements.
Global Hotel Program
We have negotiated rates with some of the worlds most extensive and reputable hotel networks. Our global hotel program is focused on delivering highly competitive pricing and value added benefits for your business.
Leisure Services
In addition to your business travel, we offer a Travel Club to cater to the leisure travel needs of you and your company employees. Our expert travel consultants can tailor-make a range of holiday packages, with exclusive discounts available for using our leisure services.
Flexible Payment Options
We offer a range of payment options for your convenience. These include credit card, direct debit and credit accounts.
Management Reporting
We provide complementary reporting based on your business needs and identify areas where we can save you money.
Meeting and Conference Services
Our specialist team, Ci Events, are able to offer special group discounted fares, venue sourcing, meeting management, and international and domestic conventions.
Airport Lounge Discounts
If your company cannot justify the high cost of first or business class travel for your travellers we can offer discounted airport lounge access.
Carbon Offsetting Program
Flight Centre has teamed up with Climate Care to encourage customers to offset carbon emissions from their flights and help reduce the impact that flying has on the environment.
What to expect
As service is an intangible product, we recommend you trial us in order to experience the service that we offer. This way, we give you the opportunity to develop a rapport with your dedicated Account Manager so that they can understand your needs. All of our itineraries and invoices are sent to you as a PDF attachment.
