Flying with Virgin Australia (VA)

Virgin Australia aircraft and crew

Flights

For travel within Australia, New Zealand and the Pacific Islands, there's no better way to fly than with Virgin Australia. Highly regarded for their in-flight service, Virgin Australia directly serves 45 cities in Australia including Brisbane, Sydney, Melbourne, Adelaide, Perth and the Gold Coast.    

About Virgin Australia

Virgin Australia is a contemporary, full service airline with a reputation for exceptional customer service.
 
The Virgin Australia Group employs more than 10,000 people in Australia, New Zealand and the United States. Virgin Australia has strategic alliances with four key airline partners including Etihad Airways, providing customers with access to over 450 destinations worldwide. Its domestic and international operations are complemented by Virgin Samoa, a joint venture airline with the Government of Samoa.
 
The Virgin Australia Group operates a modern fleet of 150 aircraft that fly to 47 city and regional destinations in all states, as well as 17 international destinations including the USA, United Arab Emirates, New Zealand, Indonesia, Thailand, Papua New Guinea, Solomon Islands, Fiji, Samoa, Tonga, Vanuatu and the Cook Islands.

 

Cabin Classes

Domestic Economy

In Virgin Australia’s domestic Economy Class offering, everything is taken care of so all you need to do is sit back and relax. Each guest will enjoy superior quality and value for money – including one piece of 23kg checked baggage – alongside comfort and of course, award-winning service.    

rs_domestic_economy_image.jpg

Domestic Economy Class

Entertainment: Virgin Australia’s wireless in-flight entertainment system is available on equipped Boeing 737 and Embraer 190 aircraft, offering access to hundreds of hours of movies, TV shows and music.

Food and Beverage: No matter what time of day you’re flying, you’ll always be offered something complimentary from Virgin Australia’s carefully-selected food and beverage menu. Complimentary tea, coffee, water is offered on all flights, as well as juice on selected flights; beer, wine and soft drink are also available free of charge between 5pm and 7pm on weekday flights between Australian mainland capital cities and other selected routes.

Business Class

Virgin Australia offers Business Class from all Australian capital cities and other selected destinations across their domestic and international short-haul networks. This fully-inclusive service is all about redefining style and comfort for travel, offering space and luxury – at the airport and in the air. Prior to boarding, guests benefit from complimentary Virgin Australia Lounge access (at selected domestic airports), priority check-in, priority boarding, priority security screening and priority baggage. When you get settled in your seat, you can indulge in a substantial seat pitch, generous recline and luxury leather upholstery.

rs_domestic_business_class_image.jpg

Domestic Business Class

Entertainment: Passengers benefit from a complimentary personal entertainment system.

Food and Beverage: On flights over three hours, indulge in a full three-course meal, with meals freshly plated or garnished onboard. As part of this, Business Class travellers have access to a fully-inclusive dining menu, created by renowned Australian chef Luke Mangan. This includes gourmet lunches and dinners, plus hearty breakfasts and tasty snacks throughout the day.

Baggage

Virgin Australia Baggage Allowance

Carry-On

All guests travelling on Virgin Australia's domestic, international short-haul and international long-haul network are permitted to take up to 7kg of carry-on baggage onboard.

Some handy things to pack in your carry-on include an eye mask, hand cream, phone charger and a spare shirt to freshen up.

 

Carry On Baggage

 

Checked

Guests travelling on Virgin Australia's domestic and international short-haul network are allocated a checked baggage allowance. The baggage allowance is detailed below:

Baggage allowance according to fare type:

  • Seat (only available on Trans-Tasman flights on international short haul routes): no baggage allowance
  • Seat and bag (only available on Trans-Tasman flights on international short-haul routes): 1 x 23kg
  • Saver: 1 x 23kg
  • Flexi: 1 x 23kg
  • Premium Saver: 2 x 23kg
  • Premium: 2 x 23kg
  • Business: 2 x 32kg

No single item may exceed 32kg.

Checked baggage allowance to and from Abu Dhabi onboard codeshare services operated by Etihad Airways:

  • Economy: 30kg
  • Premium Economy: 32kg
  • Business: 40kg
  • First: 50kg

Any checked baggage that exceeds these allowances will be subject to standard excess baggage charges and conditions.

Additional allowances for the equivalent of Silver, Gold and Platinum Velocity members apply to VA operated and codeshare flights with Etihad Airways.

Take one empty suitcase with you as part of your checked baggage so you can take advantage of the shopping in your destination!

 

Checked Baggage

Bulky Items

Oversized or bulky items are able to be taken as checked baggage provided they do not exceed 32kg in weight – items exceeding this weight limit must be sent as freight. The maximum measurements for oversized items on international long haul flights are 227cm long x 100cm high and 84cm wide.

Sports equipment such as bikes, golf clubs, snow skis and surfboards count towards your checked baggage allowance. If you require these items in addition to your checked baggage, they will be charged at 50 percent of the full excess baggage rate on international flights. 

To pack a bike in a bike box: turn the handlebars in and secure to the frame, remove pedals and front wheel if possible, lower or remove seat post and deflate tyres.

 

Bulky Items

 

Infant Baggage

In addition to their own checked baggage allowance, adults travelling with infants on international long haul flights are able to check 1 stroller, bassinet or car seat with their luggage and take 1 extra piece of carry-on weighing up to 7kg. 

Bassinets are available on all long haul international flights and the flight crew can help wash and heat up bottles.

 

Restricted or Dangerous Goods

There are a number of items that are not permitted on board the aircraft as either carry-on or checked baggage. This includes gas cylinders, sparklers and fireworks, bleaching powders and peroxides, pool cleaning products and poisons.

Some dangerous goods are permitted in checked baggage as long as they are declared at the point of check-in, such as camping stoves, battery powered mobility devices and electronics with lithium batteries.

Alcohol is permitted as carry-on or checked baggage, so long as it does not exceed a net total of 5 litres per person and is contained within its retail packaging. 

If in doubt, leave it out. Even if you accidentally take a dangerous good on board an aircraft you can be fined and penalised.

Check-in

Check-in & fly out with ease

Domestic check-in process

Check-in for your flight via a method that suits you:

  • Mobile check-in with your booking reservation number and a mobile with web access from 48 hours and up to 30 minutes before your departure time
  • Web check-in from 48 hours and up to 40 minutes before your departure time
  • Kiosk check-in within the terminal at selected airports from eight hours and up to 40 minutes before departure
  • Counter check-in with Virgin Australia’s friendly Guest Services

International check-in process

All guests flying with Virgin Australia internationally must check-in at the airport check-in counters. International check-in is available from three hours up to 90 minutes prior to departure. Have your passport and travel documents ready, and remember to allow time for increased security measures and customs and immigration at international airports.

Gold and Platinum equivalent Velocity members have their own dedicated check-in queues and guests travelling in either Premium Economy or Business Class often receive priority check-in.

Check-in Guide

At home

  • Know what time you need to leave the house to get to the airport
  • Pack your things, check out our baggage guide
  • Have your flight itinerary ready
  • Ensure you have your valid passport ready

Getting there

  • Be at the airport at least 120 minutes prior to scheduled departure time

At the airport

  • Proceed to check-in counter with passport and itinerary ready
  • Go through security
  • Continue through customs
  • Check the gate number and flight status
  • Sit down and get comfy!

 

Lounges

Virgin Australia's Lounges

Lounges feature a variety of work zones, from private meeting rooms and work stations to open-plan meeting areas, many with access to Wi-Fi. They provide the perfect setting to catch up on work, grab a bite to eat or enjoy a refreshing drink before or between flights.

Virgin Australia Lounge Experience

Entry to the Lounge

For global lounge access, guests travelling in international Business Class are also invited to access partner lounges for same day travel where available. Partner airlines include Air New Zealand, Etihad Airways, Delta Air Lines and Singapore Airlines.

Connecting domestic Business Class guests are also invited to access Virgin Australia-owned and operated lounges for same day travel.

Non-members (non-Velocity and non-Virgin Australia Lounge members) travelling with Virgin Australia can purchase single entry to the lounge on the day of travel with a valid Virgin Australia boarding pass. Entry is AU$65pp, payable at lounge reception by credit card only and can only be used a maximum of two hours before departure time. This is available for domestic lounges only and does not include partner or international lounges. Subject to space availability.