Flights with Air Canada
About Air Canada
Start your Canadian holiday on the plane with Air Canada. The airline is the flag carrier of Canada and operates an award-winning service to over 100 destinations across North America. Air Canada offers more non-stop direct flights from London Heathrow to Canada than any other airline, and on board there is a choice of three cabins of service: International Economy Class, Premium Economy and International Business Class.
International: International Economy Class seats offer a seat pitch of up to 33 inches. Passengers will enjoy a complimentary hot meal accompanied by a selection of wines and spirits. Special meals are available 24 hours in advance when ordered through Air Canada Reservations. Advance seat allocation is free of charge, or you can also pay a little extra for Preferred seats. Duty-free items are available in-flight.
North American & Caribbean: Domestic flights within Canada of 90 minutes or more, as well as flights from Canada to the USA, Mexico, Costa Rica, Bermuda and the Caribbean, feature snacks and meals for purchase from the Air Canada Café menu. Coffee, tea, juice and soft drinks are complimentary. Purchases must be made using a credit card. Seat features are similar to those on international services.
Economy Class entertainment: All seats feature personal touch-screen TVs with hundreds of hours of top-rated entertainment, single-pin audio jack and a USB port for personal charging.
Offered on select international routes, Premium Economy is a new class of travel in a dedicated cabin. Passengers can experience a larger seat with 38-inch seat pitch, 20 inches between arm rests and a seven-inch greater recline compared to Economy Class. Passengers will experience a premium meal service, enhanced amenities and priority airport services including an increased baggage allowance compared to Economy.
Entertainment: Available on personal 10-4-inch touch-screen TVs with hundreds of hours of top-rated entertainment, single-pin audio jack and USB port for charging.
International Business Class features a guaranteed window or aisle and a forward-facing seat that reclines into a fully lie-flat bed at the touch of a button (except St John’s service). Passengers can enjoy fine wines, gourmet cuisine and all the latest in-flight amenities. Every seat features personal storage space, individual privacy screens, pillow and duvet. When travelling in International Business Class, passengers can experience all airport priority services, including priority check-in and extra baggage allowance, security clearance and boarding, Maple Leaf Lounge access and Concierge service.
Entertainment: Includes state-of-the-art, personal touch-screen TVs with hundreds of hours of top-rated entertainment. Each seat also features noise-cancelling headsets, USB charging ports and power outlets for charging personal devices.
Air Canada Rouge
Air Canada Rouge passengers can experience a choice of two cabins, Premium Rouge or Economy Class. Premium Rouge customers enjoy an enhanced meal service, complimentary wines and beverages, Access Player – streaming wireless in-flight entertainment on a complimentary iPad – plus extra baggage allowance and priority airport services.
Economy passengers enjoy a complimentary hot meal and non-alcoholic beverages. To access the in-flight entertainment, passengers must download the free Air Canada app prior to travel or, for a small fee, iPads can be rented for the duration of the flight. Seat selection is complimentary or Preferred seating is available for a small additional charge.
Each passenger is allowed one standard carry-on item plus one personal item to take on board. Each item must not weigh more than 10kg (22lbs) and must be able to fit under the seat in front of you. Restrictions on liquids and gels are the same for internal Canada flights as on international flights. All containers must be within the 100mL (3.4 oz.) maximum and be placed in a clear re-sealable plastic bag no larger than 1 litre.
Checked baggage rules vary depending on the routing, class of service and frequent flyer tier status. For flights between Australia and Canada and most other international routes, the standard allowances with no frequent flyer tier status are as follows:
Economy: First 23kg bag free with each additional 23kg bag charged at $100 CAD/USD. The maximum linear dimension of each bag must not exceed 158cm (62 inches). Oversize charges will apply for bags exceeding this limit. Overweight charges will apply to any bag weighing between 23 and 32kg. Bags weighing more than 32kg will not be accepted.
Premium Economy: Guests in Premium Economy are allowed two bags free of charge. Each additional bag is $225. While the weight and size limits are identical to that of standard economy class, no overweight or oversized charges will apply when additional bag fee is paid.
Business Class: The Business Class free bag allowance includes two 32kg bags with a maximum linear dimension for each bag of 158 cm (62 inches). A third bag will be charged at $225.
Check with your consultant for specific baggage allowances for your flight.
Air Canada recommends pre-registering sports equipment at least 24 hours before departure. Pre-registering does not guarantee carriage of item, however, Air Canada will advise of proper packing instructions, waivers and any possible charges or fees. Air Canada reservations will note the type of item in the reservation.
Sports equipment bags may only contain the equipment itself. Clothing and other personal items are not allowed in sports equipment packaging.
For specific sporting equipment guidelines, check with your consultant.
Musical instruments must always be packaged in a hard case. The instrument may be included as part of the free carry-on baggage allowance provided that space is available in the cabin and the item can fit securely in the overhead compartment or underneath a seat.
When checked in, a musical instrument will count as one piece toward the free baggage allowance. Charges will apply if the number of bags exceeds the passenger’s free allowance.
Restricted or Dangerous Goods
Restricted and dangerous goods include fireworks, flammable materials, gasses and liquids, toxins, infectious materials and other items that could endanger the flight. These items are never allowed on board. Any questionable items must be declared to check-in staff. Your Flight Centre consultant can tell you which items are permitted and how they must be transported, and those items which are restricted.
Air Canada offers four convenient methods for check-in: Airport counter, web, mobile and airport kiosk. Some passengers, such as children travelling alone and those with special needs may be required to check in with a staff member at the airport counter. Reservations with code-share flights may also require counter check-in at the airport.
Web check-in opens 24 hours before departure. Simply print off your boarding pass at home or at the kiosk when arriving at the airport before continuing to the bag drop off counter. Web check-in is available for departures from Sydney and all Canadian and U.S. airports but may not be available at other international locations.
Check in using your mobile device up to 24 hours before departure. An electronic boarding pass will be sent to your device for boarding. Mobile check-in is available for passengers with electronic tickets who are travelling on Air Canada flights only (not code share) and for bookings with four or less people.
Guests may print off boarding passes and select seats at an airport self-service kiosk. Kiosks are available at most Canadian and US destinations and many international destinations. Kingsford Smith Airport in Sydney, Australia does not have airport kiosks for check-in. Check in must be done at the counter or by web or mobile check-in.
Each of Air Canada’s 21 award-winning Maple Leaf Lounges are located at all major airports across Canada and at key international locations, providing a private, serene escape from the bustle of airport activity.
Air Canada has a 700-square-metre Maple Leaf lounge located at London Heathrow Terminal 2 (pictured below). Within the lounge, passengers can relax before their flight at the dedicated Quiet Zone, which features reclining pods equipped with personal satellite-fed TV screens, USB ports and Sony noise-cancelling headsets. The lounge also offers complimentary Wi-Fi, shower area, business centre, and a cooking station and tended bar, where passengers can enjoy bistro dining as well as a large selection of wines, beer and spirits.
With over 150 retail, financial and travel partners, Aeroplan® is Canada's most rewarding loyalty program offering many opportunities to earn Aeroplan Miles. Thanks to this partnership with Aeroplan, Air Canada and its 27 Star Alliance member airline partners allow frequent flyers to quickly and easily earn miles towards exciting travel rewards and privileges.
Air Canada Altitude, previously known as the Air Canada Top Tier Program, is designed to recognise Air Canada’s most frequent flyers with a range of priority travel services, lounge access, and upgrades that make travel as comfortable and seamless as possible. An Air Canada Altitude member will benefit from Air Canada’s partnership with the Aeroplan programme, which offers a range of ways to earn and redeem valuable Aeroplan Miles, including flights to over 1,200 destinations worldwide. Altitude Qualifying Miles earned on eligible flights with Air Canada and the Star Alliance member airlines are also redeemable Aeroplan Miles.