News 2010

Latest Update: 12:00 Monday 17 May 2010

Most British airports open

NATS has announced at 11h00 today that the no-fly zone will be further lifted.

The only UK airports to remain closed will be Belfast City, Londonderry, Shetland & Orkney. All other UK airports have reopened.

NATS has not given any indication of whether further disruption is likely later in the day or tomorrow. The current Met Office projections still point to a possibility of disruptions affecting South East England, Scotland & Northern Ireland into Tuesday.

We are working closely with the Met Office and with the CAA, which agrees no-fly zones based on Met Office data, and will issue any further notice on this website as necessary.

If you have suffered from flight cancellations, please do contact out Emergency Assist team on 0207 269 0577.

Our advice to customers who are waiting to depart the UK from affected airports, or the country where they are stranded, is to firstly establish if your flight is scheduled to depart before making your way to the airport.

For up to date information contact your airline directly, or our Emergency Assistance line on the number below.

If your flight has been cancelled

Scheduled Airlines
Most scheduled airlines (e.g. BA, Virgin, Emirates) are enabling Flight Centre Customers to rebook at no additional cost to you however seats on future flights are extremely limited.

If you are overseas you can contact the airline directly or you can call our Emergency Assistance line on the number below to change your flight details.

Charter & Low Cost Carriers
Policies for Charter and Low Cost carriers (e.g. Easyjet, Monarch, Thomas Cook, First Choice) vary so please call the charter/low cost operator directly to obtain current information. Alternatively call us on the numbers below.

Hotels and Tours
If you have booked a hotel or tour with us we will work with the supplier and will do everything possible to obtain a full refund for you.

Flight Centre Travel Insurance policies make provisions for cancellations of this nature. There are some conditions, including making sure you can prove the flight was cancelled, so for more details please contact your Flight Centre Travel consultant or our insurance provider Covermore directly on 01245 272 408.

Insurance
If you are currently overseas and have already purchased a Flight Centre Travel Insurance Policy, underwritten by Covermore, we are automatically extending these for the duration of your trip while you are delayed.

Contact Options
Since the disruptions Flight Centre’s Emergency Assistance Centre has received over 10,000 calls and even though we have seconded additional people from our stores there can still be a wait to speak to an emergency response consultant.

To assist in giving priority to those with the greatest need please only call if your flight has already been affected.

If you are in the UK please call 0844 800 8662.

If you are abroad please either contact your airline directly or call our emergency assist line
on +44 (0) 207 269 0572